Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group.

The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

Lead delivery of the Cabin Operations assurance program, including audits, surveillance and monitoring aligned to regulatory and SMS requirements.

Provide independent assurance by identifying risks, assessing controls and delivering clear insights to support safety and continuous improvement.

Permanent position based at our Mascot CampusWe’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The Manager, Cabin Assurance & Projects is responsible for providing independent assurance that Qantas Cabin Crew operational activities are conducted in accordance with applicable regulatory requirements, Group Safety Management System (SMS) standards, internal policies andapproved operational procedures.

The role focuses on the planning, delivery and continuous improvement of Cabin Operations assurance activities, including audits, surveillance, monitoring, and verification of control effectiveness across the Cabin operating environment.

The Manager, Cabin Assurance & Projects leads the design and execution of the Cabin Operations assurance program (including LOSA), ensuring assurance activities are risk-based, outcome-focused and aligned to Group assurance frameworks.

The role provides confidence to the Senior Manager Cabin Safety, executive leadership and governance forums that safety risks are being effectivelymanaged, non-conformances are identified early, and corrective actions are implemented and sustained.

The role is responsible for the development, production and presentation of clear, accurate and timely audit and assurance reports for Group Safety, Qantas Airlines Safety, Cabin Crew management, Cabin Policy & Procedures, Regulatory Policy & Compliance, Inflight Service Design, Flight Operations, Engineering, Airports, and Cabin Crew Operations audiences to support continuous improvement, while maintaining independence from operational ownership and regulatory policy development.

This includes translating assurance outcomes into meaningful insights that support informed decision-making and continuous improvement.

The role also leads targeted communication to Cabin Crew, highlighting areas of non-conformance, emerging risks and behavioural trends, ensuring findings are communicated in a constructive, transparent and learning-focused manner that supports compliance, accountability and operational safety.

The Manager, Cabin Assurance & Project is the lead SME for Safety Projects, including but not limited to Aircraft Projects. Supporting Cabin Crew in SME advice on applicable regulatory requirements, facilitating Risk Assessment, fulfilling WHS Consultation requirements.

The role provides people leadership to assurance resources within a matrix environment, setting clear expectations, building capability and maintaining high standards of assurance quality and professionalism, as well as supporting internal and external audits, regulatory interactions (as required), and the tracking and closure of assurance findings.

You’ll have –Minimum experience of 7 years of operational in aviation operations or assurance.

Degree or equivalent qualification in Aviation, Safety Management, Risk, Engineering, Operational Management or a related discipline.

Lead Auditor Qualification ISO9001:1015Proven ability to lead and collaborate effectively across business units, AOCs andexternal stakeholders.

Demonstrated leadership in managing and inspiring a large, diverse team of safety advocates across remote and geographically dispersed locations.

Demonstrated experience leading, coaching or managing assurance, audit or safetyprofessionals.

Proven ability to lead Risk Assessments.A working knowledge of CASA regulations and industry guidance and requirements.A working knowledge of the Qantas SMS and safety management standardsincluding the QRAG.Strong capability in planning, conducting and evaluating risk‑based audits andassurance activities to verify control effectiveness within a regulated environment.

Ability to support aircraft projects and Entry Into Service by assessing operationalreadiness, safety risks and control transitions into business‑as‑usual operations.

Ability to interpret complex information, identify systemic issues and provide sound,evidence‑based assurance conclusions under operational and time pressure.

Proven skill in constructively challenging senior leaders, project teams and operational stakeholders while maintaining credibility, independence and productive working relationships.

Demonstrated ability to engage with Health and Safety Representatives and unionson sensitive assurance matters, balancing consultation, transparency and governance obligations.

Ability to lead, coach and manage assurance resources through dotted‑line orrotational arrangements, maintaining consistency, quality and professional standards.

Lead Auditor qualifications desired but not essentialSkills and experience in desktop programs such as MS Word and PowerPoint.

High level of operational performance.

An ability to work independently and part of a team.A high level of time and prioritization management skills.

Strong written and verbal communication skills, including:

Ability to communicate assurance outcomes to non-technical audiences.

Skill in influencing safe behaviours through evidence-based messaging.

Experience in handling sensitive or contentious findings with professionaljudgement.

Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Tuesday 23rd June 2026Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.