Published 06.08.2026

Job field : Customer services and support Location : Hongkong , Contract type : Permanent Contract duration : Full-time Required degree : Master Degree Required experience : More than 3 years Professional status : Professional, Engineer & Manager Spoken language(s) : English Fluent

2026-181021

Published 06.08.2026

Job Description

Key Responsibilities

Customer Relationship and Program Management

• Develop and maintain relationships with the assigned customers, acting as the main point of contact.
• Oversee aftermarket programs to ensure customer satisfaction and program profitability in line with company objectives.
• Collaborate with internal departments (sales, engineering, supply chain, front office) to ensure product delivery meets company requirements.
• Conduct regular risk analyses and ensure accurate and timely replenishment to avoid shortages.
• Advise airlines on spare parts status where shortages exist.

Technical and Project Management

• Handle all technical and project management issues, managing in-service issues with support from internal stakeholders.
• Monitor service level performance and reliability metrics of seats.
• Conduct on-site product audits, identify and resolve new and existing issues.
• Provide on-wing troubleshooting inspections and participate in Technical Review Meetings.
• Manage defects on-site and liaise with airlines regarding any issues.
• Serve as the focal point for EIS support and gap issues analysis management.

Communication and Coordination

• Interface with, and provide feedback to, Safran engineering support at the home base.
• Facilitate communication between airlines, Safran, and Maintenance Repair Organizations (MRO).
• Prepare and manage formal correspondence and reviews with customers per contractual agreements.

Financial and Budget Management

• Monitor the budget and key customer satisfaction indicators.
• Implement actions to ensure budget alignment with company objectives and policies.
• Follow contract reviews to organize operational management of contractual stock, repair and cost follow-ups, invoices, exclusions, and workforce management.
• Optimize costs to increase margins while maintaining contractual KPIs.

Strategy and Compliance

• Define and deploy after-sales strategies for the client portfolio, adhering to Safran program management milestones.
• Align program strategies across the Safran Seats Support and Services entity for the client portfolio.
• Ensure compliance with the SAFRAN program management framework.

Job Requirements

Qualifications

Education

• Master's degree preferred (dependent on job experience).

Experience

• 3-5 years experience in project/program management or stock management (preferably in an aerospace environment).

Skills

• Strong knowledge of program/project/contract management and inventory management.
• Proven ability to manage cross-functional organizations.
• Excellent communication, decision-making, and problem-solving skills.
• Strong negotiating skills; able to work in adversarial business environments.
• Proficient in all standard office software products (Word, Excel, PowerPoint); knowledge of PowerBI is an asset.
• Fluent in English; knowledge of French is a plus.

But what else? (advantages, specific features, etc.)

Additional Requirements

• Ability to escalate issues at the right time and level.
• Team player with strong interpersonal skills.
• Perseverant and resilient.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.

Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.