Business Analyst- London

About The Role

FDM is a global business and technology consultancy seeking a Business Analyst to work for our client within the Insurance sector. This is initially a 6-month contract with very good prospects to extend and will be a hybrid role that will be based in London.

Our client is seeking a hands-on, delivery-focused Business Analyst to join a Change and Transformation function. The role will initially focus on improving and stabilising existing systems and processes within a largely manual and fragmented environment.

The successful candidate will bring structure, clarity, and practical improvements, before transitioning into more formal project-based Business Analysis delivery work.

Responsibilities

• Review and assess existing systems and processes across the business
• Document current processes and identify gaps, inefficiencies, and risks
• Conduct gap analysis and recommend practical improvements
• Re-engineer manual and inefficient processes to improve operational efficiency
• Engage stakeholders to gather requirements and produce clear, structured documentation
• Define and support embedding of best practice ways of working
• Support transition into structured BA delivery within change initiatives
• Contribute to agile or product-led delivery environments where applicable
• Identify opportunities for efficiency improvements, including automation and use of AI tools

About You

• 5–8 years’ experience working as a Business Analyst in a delivery-focused role
• Strong experience working in ambiguous or unstructured environments
• Proven track record in:
• Process mapping and documentation
• Gap analysis
• Operational/process improvement
• Experience working in agile or product-led environments
• Strong stakeholder management skills with the ability to work independently
• Comfortable working with manual, legacy, or fragmented systems
• Demonstrates a strong delivery mindset (“gets things done”) with a focus on outcomes
• Experience in insurance or financial services (beneficial, not essential)
• Familiarity with tools such as Visio, Confluence, JIRA, or similar BA toolsets (assumed standard – amend if needed)

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees.

FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension