Hiring for Business Analyst - Toronto

Skills

Business AnalysisDigital : Salesforce Administration and Functional DesignChange Management

Experience Required: 6-8

Role Overview

We are looking for a highly skilled Salesforce Business Analyst to lead requirement analysis, solution design, and delivery across Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, etc.). The role requires deep expertise in business process mapping, CRM strategy, and Salesforce capabilities, ensuring alignment between business needs and scalable technical solutions.

Key Responsibilities

1. Business Analysis & Stakeholder Engagement

Partner with business stakeholders to capture, analyze, and refine complex business requirements.

Facilitate workshops, discovery sessions, and stakeholder interviews.

Translate business needs into user stories, process flows, and functional specifications.

Act as a bridge between business, product owners, and Salesforce technical teams.

2. Salesforce Solution Design

Design scalable Salesforce solutions utilizing

Sales Cloud (Lead, Opportunity, Forecasting)

Service Cloud (Case Management, Omni-channel)

Experience Cloud (Communities/Portals)

Define object models, data structures, and automation strategies.

Collaborate with Salesforce Architects and Developers to ensure best practices.

3. Process Optimization & Automation

Analyze current CRM processes and identify automation and optimization opportunities.

Design TO-BE business processes leveraging

Flow Builder (Screen Flows, Record-triggered Flows)

Workflow Rules (legacy understanding)

Process Builder (migration awareness)

Ensure solutions follow Salesforce governor limits and performance standards.

4. Requirements & Documentation

Develop and maintain

Business Requirement Documents (BRD)

Functional Specification Documents (FSD)

Data mapping and process diagrams

Maintain traceability matrix across requirements, design, testing, and deployment.

5. Agile Delivery & Product Ownership Support

Work in Agile/Scrum teams as a BA or proxy Product Owner.

Lead backlog refinement, sprint planning, and prioritization.

Ensure timely delivery of features aligned with business value.

6. Data Analysis & Integration

Define data models, relationships, and validation rules.

Work with integration teams for

REST/SOAP APIs

Middleware (MuleSoft, Boomi)

Ensure data integrity, governance, and security compliance.

7. Testing & UAT Management

Define test strategies, test cases, and acceptance criteria.

Lead User Acceptance Testing (UAT) and ensure business sign-off.

Validate Salesforce configurations and customizations.

8. Reporting & Analytics

Design and develop

Salesforce reports and dashboards

KPI tracking mechanisms

Provide business insights using CRM analytics.

9. Change Management & Training

Support change management initiatives and user onboarding.

Develop training materials and conduct workshops.

Provide post-go-live support and continuous improvements.

Required Qualifications

Pay: $40.00-$60.00 per hour

Work Location: In person