IT Business Analyst & IT Change Manager - Senior

King County’s Department of Information Technology is looking for Business Analysts (BAs) who like working as detectives, translators, and solution-builders. Our BAs unearth and investigate business and technology requirements through creative means. We transform and communicate the stated needs between business partners and technologists.

We clarify the complex, so that difficult and long-impacting technology decisions can be made with as much information as possible. We measure and test to ensure results have been achieved. Finally, we help end users adapt and thrive when their technology and processes change.

Our BAs thrive working as internal IT consultants and will lead business and systems analysis for a wide range of IT initiatives for our 18 distinct agencies (ranging from Parks, to Transit, Public Health, Public Defense, Transit, and more). Initiatives may be large, enterprise projects or small, operational improvements that impact major divisions of the County.

Initiatives improve interactions between the County and regional partners, and aid services delivered to County constituents.

In these roles, BAs work closely with business partners (public servants who want to solve a challenge or improve a service through technology) and technologists (our own engineers, SQA, UX, etc. or vendors). Working with these partners and technologists, BAs develop current and future state operating models, document business requirements, user stories, and acceptance criteria, create use cases, help analyze options, lead user acceptance testing, and support process improvement measurement efforts.

We are hiring for multiple positions, including Career Service (long-term) and Term-Limited Temporary (18-month) roles.

About King County Department of Information Technology (KCIT)

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities.

As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx.

• Lead requirements analysis and verification. Obtain requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, policy initiatives, legislative mandates, enterprise technology standards, business process analysis, use cases, scenarios, event lists, or competitive product analysis.
• Conduct change impact analysis by identifying key stakeholders and assessing the level of change key stakeholders are experiencing. Apply appropriate change levers to ensure that end users are ready to adopt digital solutions.
• Transform high-level business and user requirements into process documentation, user stories and acceptance criteria that can used by developers and understood by someone without a technical background. Use these to facilitate complex and technical decisions within a government setting.
• Develop testing plans for end users and collaborate with QA to support end to end testing.
• Create business cases and cost/benefit reports to substantiate and defend projects and change initiatives in order to improve business operations.
• Help align business strategy and IT strategy through business architecture tools and principles.
• Create business process documentation and operating/workflow models consistent with existing operational processes and future state operations to create improvements and efficiencies.
• Perform other duties as assigned.
• Demonstrated experience in the Business Analyst role supporting application development projects and business solutions.
• Demonstrated experience in the Change Management role supporting technology and related process changes.
• Demonstrated experience leading analysis efforts in an IT consultant capacity.
• Skill in researching strategic issues, providing analysis, problem solving and recommending emerging technologies
• Expertise in facilitation, documentation, solution modeling, business problem definition, and analysis approach development.
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups of executives, managers, and subject matter experts.
• Skill in conveying technical information to non-technical users.
• Skill in aligning technical solutions and features to requirements and tracing/monitoring the fulfillment of requirements.
• Skill in using data and information to assess and understand issues, evaluate options, form accurate conclusions, and make decisions.
• Experience managing product backlogs.
• Skill in effectively organizing multiple assignments, sometimes of a difficult nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
• Experience using online whiteboarding tools such as Mural or Miro.
• Bachelor’s degree in information technology, business administration, computer science or related field and 5+ years of relevant experience, OR any combination of relevant experience/education/training that provides the required knowledge, skills and abilities to perform the work.

Desired Qualifications

• Change Management certification, formal training or experience.
• Completion of CSM, CSPO, and/or SAFe or other Scrum or Agile certification.
• Completion of certification of ECBA, CCBA or CBAP.
• Completion of Microsoft certification for O365 products.

Hybrid Work: KCIT works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the Chinook Building 401 5th Avenue Seattle, Washington.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Classification: Business Systems Analyst-Senior - 737802

Union: This position is represented by Protec17: Information Technology

Work Schedule: The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is FLSA Exempt and is not eligible for overtime pay.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

For Assistance

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

Are you ready to APPLY? This position is open to all qualified applicants. We are hiring for multiple positions, including Career Service (long-term) and Term-Limited Temporary (18-month) roles. This recruitment may be used to fill future vacancies.

Required Application Materials

• Please click the apply button to complete an online applicant profile.
• Attach your resume including all relevant experience.

For more information, please contact Shannon Hoeper @ shoeper@kingcounty.gov or 206-263-6957.