Customer Facing Business Analyst - Saas

Company ProfileAn international Saas company preparing to enter the Japan market. Their services allow their customers digitize and automate their service and repair management operations.

They have a strong pipeline of business for Japan (including confirmed projects) and can leverage their work with Nikkei businesses in other regions to support their entry into the domestic Japanese market.

The Role

You'll be the bridge between APAC tech teams and Japanese customers as they implement the system.

You'll be creating user stories, defining customer requirements, preparing documentation, and ensuring the service meets the needs of the Japan market.

Each customer is different because clients all have different platforms and tech ecosystems, so you'll need to be curious to understand those differences and help define appropriate solutions. Your Skills Fluent Japanese (N1) and English are mandatory.

Someone from a product management, project management, or business analysis background with experience managing/influencing Japanese stakeholders would be ideal.

Exposure / knowledgeable of how major Japanese companies actually operate behind the scenes; how decisions are made in those corporations. Key Highlights of the Role Join a market entry which is an excellent move for your resume - you'll be one of the initial hires in the Japan market and a critical figure for the growth of the company.

Very flexible working environment, hybrid work style would usually be 3-4 days from home, with 1-2 days with the customer.

An innovative AI-native SaaS company, with ambitious expansion plans into other regions and territories.

Location Tokyo Salary11 - 14 million yen Reference Number: 06940-0013443056 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (https://www.roberthalf.com/jp/en/privacy). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents.

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