Contract Operations Manager

Contract Operations Manager

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position is a new role that will support the Corporate Contracts Team within the Legal Department in the day-to-day management of contract operations and processes. The Contract Operations Manager will be tasked with driving operational excellence through process improvement, reporting and analytics, stakeholder coordination, and support of contract pipeline management.

Essential Functions

• Provide day-to-day management of the Legal/Contracts Department processes including the management and support of the contract intake pipeline; coordinates the review, prioritization, triage, and dispensation of work across the Team in partnership with attorneys and contract administrators.
• Responsible for driving improved operational excellence, efficiency and effectiveness of the Contracts Department function through the identification, development and administration of tools, processes, and practices to streamline and optimize workflows, reduce time to contract, and improve outcomes.
• Support a contract lifecycle management (CLM) tool implementation leveraging experience and expertise in working across multiple systems and tools
• Manage operational reporting for the Contracts Team including key performance indicators (KPIs), as applicable, to inform reporting and compliance across the enterprise
• Collaborate with Sales and Partnership Teams, Product, Procurement, Third Party Risk Management, Compliance, Human Resources, and Finance with respect to cross-functional contract reviews, priorities, and strategy
• Deliver regular reporting on status and developments related to the Contracts risk management function to senior leadership, as required
• Manage and support the fulfillment of internal and external audit requests for the Contracts function in coordination with the Risk Management team, ensuring timely and accurate responses and deliverables.
• Represent the contracts attorneys and contract administrators in internal stakeholder meetings across the enterprise
• Educate and train new employees on contracting processes, policies, guidelines, playbooks, and the CLM tool/system of record.
• Work closely with the Legal Operations and Litigation Manager to support day-to-day operations and synergies across the Legal Department and Corporate Contracts team.
• Confirm compliance with all corporate policies and procedures, to ensure that the highest level of system and data confidentiality, security, integrity and availability is maintained.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's degree or equivalent
• 8 or more years of related work experience in a legal or operational process management function
• Demonstrated relevant experience.
• Outstanding analytical, problem solving and communication skills.
• Demonstrated ability and desire to learn, adapt and succeed in new and complex roles and responsibilities
• Proven record of success managing complex projects and processes
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Experience managing and implementing technology solutions
• Strong interpersonal skills, with demonstrated ability to independently move projects forward by gaining support needed from others including C-Suite and Executive Leadership while working in a cross-functional role
• Highly proficient in Microsoft Office suite of products including Excel, PowerPoint, Visio etc.
• Background and drug screen.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Understanding of and experience working in the financial services and payments industries
• Experience with tools such as Salesforce, DocuSign, Coupa, Fusion, Westlaw, contract lifecycle management (CLM) platforms, and/or legal matter management systems.

Compensation

The base pay scale for this position in Phoenix, AZ in USD per year is: $104,000 - $130,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer.

Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.

Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Early Warning Services is an affirmative action and equal opportunity employer.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Skills

Analysis Skills, Business Support, Communication Skills, Contract Management, Contract Processing, Contract Review, Corporate Compliance, Corporate Policies, Cross-Functional, Detail Oriented, Establish Priorities, External Audit, Family Planning, Finance, Financial Services, Financial Systems, Flexible Spending Accounts, Health Plan, Human Resources, Incentive Programs, Information/Data Security (InfoSec), Internal Audit, Interpersonal Skills, Leadership, Leading Edge Technology, Legal, Legal Support Skills, Maven, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Multitasking, Operational Improvement, Operational Strategy, Operations Management, Operations Processes, Organizational Skills, Partner Sales, Pediatrics, Performance Metrics, Physical Demands, Preferred Provider Organization (PPO), Problem Solving Skills, Process Improvement, Process Management, Project/Program Management, Purchasing/Procurement, Risk Management, Sales Pipeline, Salesforce.com, Small Business, Staff Training, Team Player, Time Management

About the Company

Early Warning Services