Manager of Operations

Company Description

ORAA is a private wellness and social house based in Dubai, dedicated to advancing feminine wellbeing in the Middle East. ORAA integrates Fitness, recovery, and lifestyle offerings in a thoughtfully designed environment. ORAA is positioned as more than a traditional wellness destination, providing a private, members-focused space for slowing down and reconnecting.

The house curates experiences, services, and community that support holistic wellbeing and a sense of belonging. Team members join a growing concept that is shaping a new standard of wellness in the region.

Role Description

The Manager of Operations is a full-time, on-site role based in Dubai, responsible for overseeing the daily operations of the wellness and social house. This role manages front-of-house and back-of-house teams, ensuring smooth service delivery, high member satisfaction, and adherence to brand standards.

The Manager of Operations coordinates scheduling, staffing, and training, while monitoring operational KPIs, budgets, and inventory. They collaborate with leadership to implement policies, optimize workflows, and support new initiatives, programming, and events.

The role also involves maintaining facility standards, coordinating with vendors and service providers, and ensuring compliance with health, safety, and regulatory requirements.

Qualifications

• Strong operations management skills, including daily floor oversight, resource planning, and process optimization.
• Experience leading and developing teams, with skills in coaching, performance management, and fostering a collaborative culture.
• Customer or member experience skills, including handling feedback, resolving issues, and maintaining premium service standards.
• Financial and administrative skills, such as budget tracking, cost control, reporting, and basic data analysis for decision-making.
• Excellent communication and interpersonal skills, with the ability to work effectively across diverse internal and external stakeholders.
• Proven experience in hospitality, wellness, leisure, or members’ clubs is highly beneficial.
• Strong organizational and time management abilities, with attention to detail and follow-through.
• Comfort working on-site in a fast-paced, guest-facing environment, including flexibility for weekends or evenings as needed.
• Bachelor’s degree in Business, Hospitality Management, Operations, or a related field, or equivalent relevant experience.
• Familiarity with health, safety, and facility standards in hospitality or wellness environments is an advantage.