Client Incentive Product Operations Manager - System Strategy and Operations

Corporate Functions

Client Incentive Product Operations Manager - System Strategy and Operations

Location

Singapore

Employment Type

Regular

Job Code

A38846

Responsibilities

About the Team

The System Strategy & Operations team is seeking a Global Product Operations Manager to join us.

The role will focus on client incentive systems and processes. You will work with the product team, sales and clients, finance team and other cross-functional teams to develop and activate the client incentive system

The ideal candidate must demonstrate strong global business acumen, a passion & vision for transaction systems, strong digital advertising and product positioning skillsets, exhibit excellent problem solving & analytical mindset and communication skills, be able to thrive in an ambiguous environment and have strong leadership to drive impact across cross functional teams for the business.

Responsibilities

• Serve as the Product Operations owner for the client incentive system, including end-to-end management of the settlement and payout processes
• Define and manage end-to-end product operations to ensure the system delivers accurate incentive calculation results
• Collaborate with regional policy teams to translate client incentive policies and business needs into clear system requirements
• Identify gaps in incentive auto-calculation logic and develop product requirements to drive system enhancements
• Standardize the client incentive settlement and payout processes, ensuring timely and accurate execution
• Act as a power user of client incentive systems and promote system adoption among key stakeholders—including sales, clients, and finance—through enablement, GTM and training
• Address internal and external escalations, providing clear explanations of incentive calculations to sales teams and clients
• Build and maintain client incentive dashboards to meet regional needs, and drive adoption among target users

Qualifications

Minimum Qualification(s)

• Bachelor's Degree in any field with minimum 5 years of experience in digital marketing, transactions, or internet-related industries, with responsibilities in Product Operations, data analytics & strategy, or management consulting
• Advanced analytical skills, with the ability to gather, clean, and structure data for analysis and modeling using SQL and/or programming languages (e.g., Python, R), as well as BI visualization tools (e.g., Tableau, Power BI)
• Strong understanding of product logic and its upstream and downstream impacts, and experience in business process design, optimization, and execution
• Proven ability to translate business needs into product requirements and drive system adoption
• Ability to work cross-functionally with global teams and stakeholders; strong relationship-building, collaboration, negotiation, and influencing skills
• Excellent communication, presentation, and analytical abilities, with the capability to craft compelling narratives and simplify complex messages for diverse audiences
• Strong project management skills, with the ability to scope projects, define targets, identify key levers, and execute to drive results

Preferred Qualification(s)

• Fast learner with sound judgment and original thinking; able to thrive in ambiguity and adapt quickly to change
• Knowledge and hands-on experience with client incentive programs
• Prior experience with CRM systems

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.