Manager, Process Improvement Engine – GTM Operations, LinkedIn Marketing Solutions

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth.

We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role will be based in New York, Chicago, San Francisco, or Sunnyvale.

LinkedIn is searching for a People Manager to lead our Process Improvement Engine team within Strategic Planning & Initiatives, part of Go-to-Market Operations. This team drives various transformational programs and initiatives to enhance our Sales Processes and unlock efficiencies and growth for the LMS (LinkedIn Marketing Solutions) business.

The Manager will leverage their program management experience, superior communication, relationship building skills, and analytical abilities to provide timely solutions to partners, drive successful program execution/leadership, and to coach the team in these areas.

Candidates hoping to fill this role must be proactive, collaborative, solution-oriented and comfortable managing a wide range of cross-functional relationships and projects concurrently. They should also be comfortable managing multiple projects while also managing a team, who are also responsible for the delivery of multiple global scale projects.

Responsibilities

• Ability to own end-to-end program lifecycle including formulating a hypothesis using data, developing a recommendation, driving decision making with leadership, building stakeholder engagement models, building project plans, and driving change management and operational readiness.
• Coach and mentor others to ensure understanding of program and change management frameworks and best practices, and ensure the team has the training and resources they need to provide best-in-class program management.
• Build strong collaborative partnerships with a wide range of stakeholders, setting up the team for success.
• Act as program lead to ensure our programs are set up properly, risks are effectively mitigated, team members are adequately trained, and the program success is measured through the right KPIs.
• Provide program stakeholders with regular updates on program performance and ensure stakeholder communication and visibility.
• Proactively identify and create mitigation strategies for risks arising within the team’s program portfolio, in partnership with key stakeholders and cross-functional peers.
• Invest heavily in the team, growing and finding success in the job by learning from one another’s experiences and actively working to raise the bar.
• Think like an owner and have an impact outside of core function by demonstrating leadership, providing leverage and producing results that will help effectively scale and drive business outcomes.

Qualifications

Basic Qualifications

• 6+ years of experience in program / project management / management consulting / sales or go-to-market operations / process improvement or comparable functions
• 2+ years in people management, leading and coaching teams
• BA/BS degree or equivalent practical experience in technical or related field
• Knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Preferred Qualifications

• Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision for themselves and their team
• Experience working in high-growth, performance focused environments
• Excellent collaboration, influence, organizational, and program management skills
• Ability to define ambiguous problems and drive towards outcomes
• Ability to present data in an effective, actionable manner and learn new software quickly
• Ability to think strategically with a proven track record of providing consultative and data driven solutions
• Ability to work effectively, influence and drive accountability with a broad range of cross-functional teams and stakeholders
• Experience working with CRM, sales and data visualization tools
• AI fluency
• Knowledge of key sales processes and associated best practices, including Pipeline Management, Engagement Tracking, Account Planning, Quote-to-cash and Order-to-Cash workflows
• Process and workflow design
• Knowledge of SQL or other programming languages
• Experience working in the digital advertising or marketing industry
• PMP or Six-Sigma Certified

Suggested Skills

• Change/Stakeholder Management
• People leadership
• Communication
• Design Thinking
• Prioritization

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $126,000 to $204,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Additional Information

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation.

Fill out an Accommodation request here: https://app.smartsheet.com/b/form/b660a0327d044969abfd7a4e73d15c36

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.