Operations Manager | Hybrid in Los Angeles, CA | Event & Hospitality Services Company
Job Title: Operations Manager
Location: Los Angeles, CA
Compensation
$70,000 – $80,000 base + 25% bonus target + benefits
Total Earning Potential: ~$94K – $100K
About the Operations Manager Role
A national event and hospitality services company is hiring an Operations Manager in Los Angeles, CA to oversee the full event lifecycle — from budget projections and site selection to vendor contracting, food and beverage coordination, and client delivery.
Our mission is to lift up small local businesses and give them bigger, better opportunities — and our next Operations Manager is the engine that keeps every event running smoothly and every client relationship thriving.
As Operations Manager, you'll work closely with our Regional Director of Operations and regional admin team. You'll develop vendor relationships, manage day-to-day event operations, own all event accounting, and continually prospect new clients and vendors to grow the business. This is a high-impact, high-visibility Operations Manager seat for someone who thrives in a fast-paced, hospitality-driven environment.
We're a hardworking team of real people who care a lot about each other and the small businesses we serve. We want an Operations Manager who fits that vibe and wants to grow with us.
What You Get as Operations Manager
Base Compensation
- $75,000 – $95,000 base salary (Experience-based)
- 25% bonus target based on performance KPIs
- Total earning potential: ~$94,000 – $119,000
- Hybrid role — approximately 50/50 onsite and remote (region-dependent)
Starts Immediately
- $1,200/year cell phone & tech stipend ($100/month)
- $75/day meal allowance while traveling on company business
- Mileage reimbursement when using your personal vehicle
After 90-Day Introductory Period
- $450 office/home-office reimbursement
- Health insurance (Anthem Blue Cross) — company covers 50% of the Bronze Plan; open enrollment after introductory period and every July
- 401(k) with automatic 3% employee contribution (adjustable, pre-tax with tax-deferred growth and flexible investment options)
- Company merchandise — up to $75 annually in branded apparel (with Director approval)
Paid Time Off & Wellness
- Flexible Paid Time Off that grows with tenure:
- Year 1: up to 10 business days
- Years 2–9: up to 15 days
- Years 10–24: up to 20 days
- 25+ years: up to 25 days
- Monthly wellness day — one paid mental health day per month on a weekday, plus a $25 company card credit for a food or drink item
What You'll Own as Operations Manager
- Manage the full event experience: budget projections, site selection, vendor contracting, food and beverage planning, run of show, and expense tracking
- Develop working relationships with vendors and clients
- Serve as the primary point of contact for clients and vendors on assigned events and accounts
- Create and maintain Triple Seat agreements, High-Level agreements for one-off events, and ensure all contracts are signed
- Communicate client needs to food vendors — setup timing, pricing, and menu options
- Consult with clients and vendors and negotiate effectively
- Manage event planning across corporate events, conferences, and tradeshows
- Manage vendor relations — selection, negotiations, contract understanding, and conflict resolution
- Conduct on-site management for event setup and breakdown when required
- Manage invoicing, accounts payables, and all accounting requirements for each event
- Maintain compliance with all federal, state, and local food safety, sanitary, and health standards
- Prospect new vendors in Los Angeles and surrounding markets to stay ahead of client demand
- Prospect new clients and revenue opportunities
- Collect and maintain up-to-date vendor documents and operating permits (with support from regional admin)
- Ensure all clients and vendors are properly set up in AR/AP systems
- Consistently update the Regional Director of Operations on account progress and emerging issues
- Collaborate with company leadership to develop and refine processes and procedures
Accounting Duties
- Create and maintain Excel tracking sheets for sales, site fees, commissions, and program financials
- Issue invoices for events and secure sign-off from clients and vendors
- Collect site fees from vendors using our software platform
- Process vendor minimum payouts and provide payment receipts
- Perform account reconciliations and respond to vendor and employee inquiries
- Track monthly income and maintain ongoing financial records
Requirements
- 2+ years of experience in food, catering, and/or hospitality management — food truck industry knowledge a strong plus
- Strong Microsoft Office skills (Word, PowerPoint, and especially Excel for formulas, tracking sheets, and financial records)
- Strong data entry skills and excellent telephone communication
- Strong written and verbal communicator — able to articulate clear, concise information to internal and external stakeholders, vendors, and across all levels of the organization
- Exceptional organizational and documentation skills with strong attention to detail
- High energy, personable, and composed under pressure
- Self-starter who works independently and constructively
- Strong multi-tasking, dependability, and stress-management skills
- Available to work evenings, weekends, and holidays as the event calendar requires
- Valid driver's license and clean driving record
- Based in the greater Los Angeles area
- Authorization to work in the U.S.
Nice-To-Have (not required): Bachelor's degree in restaurant or hospitality management, communications, business, or an equivalent combination of education and experience.
Pay: $75,000.00 - $80,000.00 per year
Work Location: Hybrid remote in Los Angeles, CA 90041
