Portfolio Operations Support Manager

Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates can collaborate in a thriving culture with a determined attitude that inspires and rewards original ideas.

AMC provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

We are currently seeking a Full-Time Portfolio Operations Support Manager

The Portfolio Operations Support Manager provides operational leadership and administrative support across a portfolio of multifamily communities. This role partners closely with property management teams to ensure consistent execution of policies, procedures, financial performance goals, and resident satisfaction standards.

The position serves as a critical link between on-site teams and regional leadership by supporting operational efficiency, compliance, and performance improvement initiatives.

Key Responsibilities

• Support day-to-day operations across assigned multifamily properties to ensure alignment with company standards and objectives
• Partner with Property Managers and Regional Managers to drive operational consistency and best practices
• Assist with budget preparation, financial tracking, variance analysis, and expense control
• Monitor property performance metrics and provide recommendations for improvement
• Support leasing and occupancy strategies, including pricing, marketing, and resident retention initiatives
• Assist in implementation and adherence to company policies, procedures, and regulatory compliance requirements
• Conduct operational reviews, audits, and site visits to ensure quality standards are maintained
• Provide training and onboarding support for on-site staff related to systems, processes, and company expectations
• Collaborate with maintenance and facilities teams to ensure timely completion of work orders, preventive maintenance, and capital projects
• Handle escalated resident concerns and support resolution efforts to maintain high satisfaction levels
• Prepare and present operational reports to leadership as needed
• Support technology and systems usage across properties to drive efficiency and data accuracy

Required Qualifications & Experience

• Bachelor’s degree in business, real estate, property management, or a related field preferred
• 4–7+ years of experience in multifamily property management or related industry
• Prior experience supporting multiple properties or working in a regional/corporate support role preferred
• Strong understanding of property operations, leasing, financial reporting, and compliance
• Experience with property management software systems (e.g., Yardi, RealPage, Entrata)
• Experience utilizing marketing platforms and tools relevant to multifamily housing, such as ILS (Internet Listing Services), CRM systems, reputation management tools, and digital advertising platforms (e.g., Apartments.com, Zillow, RentCafe, Google Ads, social media channels)

Personal Attributes

Knowledge

• Multifamily property management operations and industry standards
• Financial concepts including budgeting, forecasting, and variance analysis
• Fair housing laws and regulatory compliance requirements
• Property maintenance and facilities management basics
• Digital marketing fundamentals as applied to multifamily leasing

Skills

• Strong organizational and project management skills
• Analytical and problem-solving capabilities
• Effective verbal and written communication
• Data analysis and reporting proficiency
• Ability to influence and support teams across multiple locations

Abilities

• Ability to manage multiple priorities in a fast-paced environment
• Ability to collaborate cross-functionally and build strong working relationships
• Ability to identify operational gaps and implement process improvements
• Ability to travel between properties as needed
• Ability to adapt to changing priorities and business needs

Compensation

Full-Time - $80,168.40 to $90,000.00 per year

Vacation & Sick Time for Full & Part-Time Employees

Health and Wellness Programs

Empower 401K and Roth IRA- Including Free Financial Advisors and Employer Match

9 Paid Holidays per year

Employee Referral Incentives

Bonus and Commission Opportunities

Employee Rent Discount Program

Professional Development Training

Medical, Dental, Vision, Life, Accident, Critical Illness, Hospital Indemnity, and Short-Term Disability coverage is available

• Outlined benefits are subject to change and may vary based on location or employee status*

If you are looking for an exciting employment opportunity, AMC is the employer for you!

AMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity), age, disability or genetic information.

Candidates will be required to pass a background and drug screening. A conviction will not necessarily disqualify a candidate from employment. Qualified Applicants with arrest or conviction records will be considered for employment.

Only qualified candidates will be contacted.