Operations Manager or Assistant Manager (subject to experience)

Company Profile

See Change Education Group is a dynamic education company dedicated to revolutionizing English communication training through innovative, next-generation educational solutions, powered by technology (including multi-agent AI architecture and AR-inspired classes). We operate across three segments: (a) comprehensive English training (both online and offline with branches and presences in 4 physical locations in HK), (b) experiential learning programs (including See Change curated conferences and competitions), and (c) AI Solutions.

We maintain offices in Hong Kong, Shenzhen and Malaysia.

We are an associate company of Asia Allied Infrastructure Holdings Limited (a company listed on the stock exchange of Hong Kong) and an Approved TQUK Centre.

Position Summary

We are seeking a strategic and results-driven operations officer with management track. This candidate will oversee daily operations (office management, HR, finance, class admin), streamline processes, and implement key performance indicators (KPIs) to enhance our sales and marketing efforts and optimize teaching and class admin.

This role is critical in ensuring effective people management, task management, and tracking progress and goals.

Key Responsibilities

1. Streamlining Operations

• Analyze and refine operational processes to enhance efficiency and effectiveness across all segments.
• Implement best practices for operational excellence. Maintain proper onboarding training and operating guidelines to cultivate proper company culture.

2. Management KPIs Implementation

• Support CEO to review and implement KPIs for sales and marketing teams to track performance and drive results.
• Monitor and report on performance metrics, providing insights to the executive team.

3. People Management

• Support functional heads in their management roles, ensuring they have the necessary resources and guidance.
• Foster a culture of collaboration, accountability, and continuous improvement.

Qualifications

Education

• Bachelor’s degree in Operations and System Management, Education, or a related field; Business management is an additional bonus but not required.

Experience

• While this role is for someone with minimum of 7-8 years of experience in operations management, preferably in the education or technology sectors, we are open to young, dynamic candidates who have strong mindset of growth and automating standard workflow,
• Proven track record in a leadership role, with experience in scaling startups or managing growth in established organizations.
• Experience in EdTech, SaaS models, and/or English language training is highly desirable.

Skills Required

• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent leadership and people management skills, with a focus on team development and performance optimization.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Multi-disciplinary skills in streamlining and implementing SOP across front and back-end departments
• Strong project execution skills, knowing how to take an idea to completition with tight execution and quality check along the way

Personal Attributes

• Strategic thinker with a hands-on approach to execution.
• Passionate about education and committed to improving learning outcomes through innovative solutions.
• Ability to thrive in a fast-paced, dynamic startup environment.
• Love continued learning, and continued self-improvement

Future Growth Path - Business Development and Collaboration Development

The right candidate may rise to develop business development and other management skills in the future, as detailed below:

Business Development

• The right candidate will be mentored to follow-up with reverse inquiries and new collaboration opportunities to promote our EdTech solutions for regional and global launch.
• Facilitate departments to collaborate to elevate our EdTech product to a solid SaaS model on comprehensive courseware for content creators.

Collaboration Development

• Establish partnerships with quasi-government entities and universities to secure formal endorsements of our EdTech products.
• Network and build relationships within the education sector to enhance brand visibility and credibility.

Application Process

If you are excited about shaping the future of education and meet the qualifications outlined above, please apply by clicking below:

• Apply by clicking https://hiring-scout.seechange-edu.com/apply
• select the position you're applying for, and
• fill in the form and submit your application.

Please note that if you choose to submit the video (ensure that the public google drive video link filled in is set as public) and the submission may take 1-2 minutes on average to process. Please don't refresh the page unless you see the success message.

Inquiries

For inquiries: Email at [via CTgoodjobs Apply Now].

See Change Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We will offer you a competitive employment package and professional advancement opportunities commensurate with your talents and efforts.

Qualified candidate, please email your resume with expected salary.