Operations Analyst II

Company Details

Berkley Select delivers professional liability insurance solutions to individuals, businesses, professional services firms, and nonprofit organizations.

As a Berkley company, Berkley Select is staffed with a team of experts with a specific focus on Professional Liability. Berkley Select utilizes individual risk underwriting, loss control, and claims practices to provide superior products and services to its customers.

Berkley Select is a Berkley Company. W. R. Berkley, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. W. R. Berkley Corporation (NYSE: WRB).

Responsibilities

Berkley Select is evolving its operating model to support continued growth, increased underwriting complexity, and expanded use of data, automation, and AI-enabled capabilities.

The Operations Analyst II supports this evolution by analyzing, enhancing, and helping implement operational processes that are efficient, well-controlled, and scalable.

This role contributes to process improvement efforts, supports data-driven decision-making, and helps ensure that operational enhancements are effectively adopted within day-to-day operations.

Operations & Process Improvement

• Analyze current operational processes to identify inefficiencies, manual steps, and potential risks.
• Support the design and implementation of process improvements aligned to underwriting and service needs.
• Maintain process documentation, including workflows, procedures, and control frameworks.

Analytics, Automation & AI Support

• Partner with Technology and Business teams to support implementation of automation and AI-enabled solutions (e.g., workflow tools, document processing).
• Assist in evaluating operational readiness and control considerations for new tools and processes.
• Use data analysis to identify trends, performance gaps, and improvement opportunities.

Performance Monitoring & Reporting

• Develop and maintain operational reports and dashboards to track key metrics such as throughput, quality, and service levels.
• Summarize data insights and provide actionable recommendations to support decision-making.
• Assist with forecasting and capacity planning efforts.

Risk, Controls & Compliance

• Support the execution of processes with appropriate controls to meet internal risk and audit standards.
• Partner with Risk, Compliance, and Audit teams to assist with control testing, issue tracking, and documentation.
• Identify and escalate operational risks related to process or system changes.

Stakeholder Partnership & Change Support

• Collaborate with Operations, Underwriting, Technology, Risk, and Finance teams on process improvement initiatives.
• Support change management efforts, including development of training materials and job aids.
• Participate in pilots, implementations, and post-implementation reviews.

Future Skills – AI & Advanced Capabilities

Berkley Select is committed to leveraging emerging technologies to enhance operational effectiveness. The Operations Analyst II is expected to:

• Develop foundational knowledge of AI-enabled tools and their operational applications.
• Support adoption of new technologies with a focus on transparency, control, and risk awareness.
• Continue building skills in data analysis, automation, and process improvement.
• Contribute to evolving best practices within Operations.

Qualifications

• Bachelor's degree or equivalent experience
• Collaboration: Works effectively across teams to support shared goals
• Clear Communication: Communicates processes, data insights, and recommendations in a clear, practical manner
• Adaptability: Comfortable learning new tools and adjusting to evolving processes
• Analytical Thinking: Evaluates data and process issues to support informed decision-making
• Accountability: Takes ownership of assigned work and follows through on deliverables
• Attention to Detail: Ensures accuracy while supporting broader operational objectives

Additional Company Details: The position is based in Chicago; in-office four days per week. We do not accept any unsolicited resumes from external recruiting firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role includes: Base Salary Range: $76,000 - 78,000. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

This role is eligible to participate in the annual discretionary bonus program. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. Sponsorship Details: Sponsorship not Offered for this Role