Develop, implement, and maintain automation solutions and shared operational tooling to enhance efficiency, reliability, scalability, and consistency across cloud-based environments
Take ownership of operational workflows including event handling, incident response, case management, problem resolution, and service request delivery, ensuring timely resolution and accountability
Maintain high standards for system security, performance, availability, monitoring, and capacity planning in cloud-hosted platforms
Proactively identify and mitigate potential service issues through continuous improvement, strong ownership, and adherence to established processes, while responding effectively to live incidents
Apply working knowledge of enterprise applications, system architecture, and deployment models to independently troubleshoot and resolve moderately complex technical issues
Perform effective triage and root cause analysis, collaborating with cross-functional teams and escalating when necessary
Provide clear, timely, and audience-appropriate communication to stakeholders, including customers and internal teams
Contribute to documentation and knowledge sharing by creating and maintaining operational guides, procedures, and knowledge articles
Follow defined operational frameworks, performance metrics, and service commitments to support organizational objectives and customer satisfaction
Participate in ongoing learning and development, as well as peer collaboration and mentorship initiatives

Working experience with at least one major cloud platform (e.g., Azure, AWS, or GCP), with the ability to perform standard configurations and operational tasks
Hands-on experience with container technologies such as Docker and familiarity with orchestration tools
Strong system administration skills across Linux/Unix and Windows Server environments
Experience with cloud networking concepts, including secure connectivity solutions such as VPNs and private routing options
Practical experience working with relational databases such as Oracle and Microsoft SQL Server
Scripting or automation experience using two or more tools such as Terraform, PowerShell, Bash, or configuration management frameworks
Understanding of IT service management practices (e.g., ITIL) and experience working with ticketing or workflow management systems
Solid grasp of information security fundamentals, including identity management, access control, and data protection techniques
Professional proficiency in English and Japanese

Develop, implement, and maintain automation solutions and shared operational tooling to enhance efficiency, reliability, scalability, and consistency across cloud-based environments
Take ownership of operational workflows including event handling, incident response, case management, problem resolution, and service request delivery, ensuring timely resolution and accountability
Maintain high standards for system security, performance, availability, monitoring, and capacity planning in cloud-hosted platforms
Proactively identify and mitigate potential service issues through continuous improvement, strong ownership, and adherence to established processes, while responding effectively to live incidents
Apply working knowledge of enterprise applications, system architecture, and deployment models to independently troubleshoot and resolve moderately complex technical issues
Perform effective triage and root cause analysis, collaborating with cross-functional teams and escalating when necessary
Provide clear, timely, and audience-appropriate communication to stakeholders, including customers and internal teams
Contribute to documentation and knowledge sharing by creating and maintaining operational guides, procedures, and knowledge articles
Follow defined operational frameworks, performance metrics, and service commitments to support organizational objectives and customer satisfaction
Participate in ongoing learning and development, as well as peer collaboration and mentorship initiatives

Working experience with at least one major cloud platform (e.g., Azure, AWS, or GCP), with the ability to perform standard configurations and operational tasks
Hands-on experience with container technologies such as Docker and familiarity with orchestration tools
Strong system administration skills across Linux/Unix and Windows Server environments
Experience with cloud networking concepts, including secure connectivity solutions such as VPNs and private routing options
Practical experience working with relational databases such as Oracle and Microsoft SQL Server
Scripting or automation experience using two or more tools such as Terraform, PowerShell, Bash, or configuration management frameworks
Understanding of IT service management practices (e.g., ITIL) and experience working with ticketing or workflow management systems
Solid grasp of information security fundamentals, including identity management, access control, and data protection techniques
Professional proficiency in English and Japanese

DevOps Engineer

Job Description