Cybersecurity Support Analyst I

Cybersecurity Support Analyst I

Build a long-term career in cybersecurity while contributing immediately through their technical support, endpoint, Microsoft 365, Active Directory, email, networking, or security support experience.

The Security Operations Support Analyst will be working onsite with the team in Brooklyn, NY and will assist with endpoint security, email security, vulnerability remediation, security alert review, and incident documentation.

This role will work closely with security, infrastructure, desktop, application, and business teams to help investigate suspicious activity, coordinate remediation, and support operational security controls.

Over time, this role will continue to grow into deeper cybersecurity operations responsibilities, including EDR investigation, vulnerability management, SIEM/log review, phishing/BEC investigation, incident response, and security metrics reporting.

Ideal Candidate Profile

The ideal candidate is either an early-career cybersecurity professional looking to deepen their security operations experience, or an experienced Level 2 desktop, field services, endpoint, or technical support professional ready to move into security.

This person should be curious, resourceful, coachable, and comfortable learning new tools. They should enjoy troubleshooting, documenting findings, working with users and IT teams, and researching issues they have not seen before.

Key Responsibilities

• Review, triage, and document security alerts from endpoint, email, vulnerability, and monitoring tools.
• Assist with endpoint investigations involving malware concerns, suspicious activity, unauthorized access, or account compromise.
• Support phishing and suspicious email investigations, including message trace, header review, user follow-up, and remediation tracking.
• Help coordinate vulnerability remediation with desktop, infrastructure, and application teams.
• Support patching, endpoint remediation, access review, and secure configuration activities.
• Assist with investigation and documentation of incidents, technical findings, troubleshooting steps, and response actions.
• Learn and support security tools such as EDR, SIEM, vulnerability scanning platforms, Microsoft Defender, Exchange Online, and related technologies.
• Work with IT teams to address security gaps and operational risks.
• Maintain accurate tickets, incident notes, reports, and process documentation.
• Participate in security improvement activities, training, and mentoring.

Required Qualifications

• Experience in one or more of the following areas:
• Security operations, SOC support, cybersecurity support, incident response support, vulnerability remediation, or endpoint/email security
• Desktop Support, Field Services, Endpoint Support, Systems Support, Technical Support, or similar hands-on IT support role
• Strong troubleshooting skills across Windows endpoints, user access, business applications, and common IT issues.
• Experience with Active Directory user, group, password, permission, and access support.
• Familiarity with Microsoft 365, Exchange Online, email troubleshooting, mailbox support, or user support.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, firewalls, and subnetting.
• Exposure to endpoint protection, antivirus, EDR, phishing tickets, security alerts, patching, or vulnerability remediation.
• Strong interest in cybersecurity operations and willingness to continue building security skills.
• Strong documentation, communication, follow-up, and problem-solving skills.
• Ability to research unfamiliar issues, learn quickly, and work independently when needed.
• Positive attitude, adaptability, resourcefulness, and willingness to be coached.

Preferred Qualifications

• CompTIA Security+, Network+, CySA+, A+, ISC2 CC, or similar certification.
• Cybersecurity degree, certificate program, bootcamp, or active security training.
• Exposure to CrowdStrike Falcon, Microsoft Defender, Sentinel, Splunk, Rapid7, Tenable, Qualys, or similar security tools.
• Experience investigating phishing emails, suspicious links, malware alerts, compromised accounts, or security tickets.
• Experience with Exchange Online message trace, mail flow rules, Microsoft Defender for Office 365, or similar email security tools.
• Experience with Intune, SCCM, endpoint management, device compliance, or patching.
• PowerShell scripting or automation exposure.
• Experience in healthcare, hospital, HIPAA, or another regulated environment.
• Familiarity with NIST, HIPAA Security Rule, MITRE ATT&CK, vulnerability management, or incident response concepts.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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