HR Business Partner | London, UK

HR Business Partner

HR Business Partner

About Reply

Reply specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things.

Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors. www.reply.com

Role Overview

As a HR Business Partner, you will join a UK HR team supporting 1,700 employees and leadership teams across 39 specialist businesses. Working as part of a team of 12 in the UK, within a broader People function of 23, you will contribute across the full employee lifecycle to help attract, develop, and retain talent while delivering a high-quality employee experience.

You will work closely with both HR Operations and Business Partnering teams, playing a key role in supporting employees and leadership across the organisation.

This role is critical in supporting a business set to double in size over the next two years through organic growth and acquisition, offering an opportunity for an experienced HR Advisor, Generalist, or junior Business Partner to step into a Business Partnering role.

The HR team adopts a hands-on approach, meaning you will contribute to operational processes and improvements across HR, and this role is best suited to someone comfortable being involved in both strategic and operational activities. This hybrid-based role is located in Manchester.

Responsbilities

• Understand commercial business needs, diagnose issues, and develop data-driven HR solutions
• Manage employee relations cases independently, providing employment law and policy advice
• Analyse HR metrics (e.g. engagement, attrition, absence) to identify improvements and measure impact
• Coach and advise line managers on HR policies and best practices, supporting development of people management capability
• Support workforce planning, succession planning, restructures, and change management initiatives
• Enhance employee experience across the lifecycle, including benefits and engagement initiatives
• Contribute to HR policy development, continuous improvement, and learning materials such as training, templates, and toolkits
• Support key HR projects and act as a liaison with HR Operations and Recruitment to ensure efficient processes

About the Candidate

• Several years' experience as an HR generalist within a commercial environment
• CIPD Level 7 qualified or working towards, with strong knowledge of employment law and policy advisory
• Extensive Employee Relations experience across the full spectrum, including performance, absence, grievance, disciplinary, redundancy, restructuring, and TUPE
• Strong stakeholder management skills, with experience supporting senior stakeholders across diverse teams and working styles
• Customer-focused mindset with the ability to deliver a high-quality employee experience
• Experience developing training, policies, templates, and manager toolkits, alongside project support or management experience
• Strong attention to detail, organisation skills, and proficiency in business tools, particularly Excel and data literacy
• The following are advantageous: experience in consultancy or matrix environments, knowledge of GDPR and data protection, and use of GenAI tools to improve effectiveness

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.