As a Client Advisor, you’ll play an important role in helping build Zaptec’s presence in Finland. You’ll support partners and clients with technical guidance, contribute to great customer experiences and help shape how we work and grow in this new market. You’ll troubleshoot issues, guide users through solutions and collaborate closely with colleagues across support, product and technical teams.

This is a role where both technical understanding and communication skills matter. We believe you enjoy solving problems, supporting others and continuously improving the way you work.

Because we’re still growing in Finland, you’ll have the opportunity to influence ways of working, build strong local relationships and make a visible impact from day one.

In this role, some of your tasks will be to:

Handle incoming support requests via phone, email and ticketing systems.

Troubleshoot technical issues related to hardware, software, installation and configuration.

Guide clients and partners through step-by-step solutions in a clear and professional way.

Escalate more complex cases to technical specialists or engineering teams when needed.

Follow up on cases to ensure issues are resolved and clients are satisfied.

Build strong product knowledge to support clients effectively.

Share feedback and recurring issues internally to help improve products, processes and documentation.

Contribute to knowledge sharing and continuous improvement within the support team.

At Zaptec, we trust you to take ownership, stay curious and contribute with ideas that improve both the customer experience and the way we work internally. We work hard, support each other and believe work should fit into a good life, not the other way around.

Is this you?

To thrive as a Client Advisor, we believe you enjoy helping people and solving technical challenges in a structured and solution-oriented way. You’re someone who stays calm under pressure, communicates clearly and takes pride in delivering a great customer experience.

You enjoy learning new systems and products, and you’re motivated by finding smarter ways of working together as a team.

Some personal skills we valueBeing autonomous comes naturally to you.

You are curious, structured and solution-oriented.

You communicate clearly and adapt to the person you are helping.

You enjoy collaborating and sharing knowledge with others.

You genuinely care about creating positive customer experiences.

As for the skills required for this jobExperience in a customer-facing role.

Fluent in Finnish and English, both spoken and written.

Experience working in ticketing systems, CRM systems or similar tools is a plus.

Ability to explain technical solutions in a clear and understandable way.

Interest in technology and willingness to continuously learn and improve.

Perks & benefitsWe trust you do your job, flex your own dayWe'll provide the hardware you needCareer growth & competence developmentPick your favourite Zaptec gear - it’s on us.

We got your back in regards to insurance and pensionsTake part in our yearly bonus schemeDon't forget social eventsDo you want to join our team as our Client Advisor? Then we would love to hear from you!