Client Service Coordinator

Company Description

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food ,and life sciences industries and help more than 30000 brands, retailers, manufactures, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency, and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and achieve our mission?

Job Description

Providing Support: Addressing any questions, requests, concerns, or complaints put forward by customers in a timely and professional manner.

Communication and coordination: Maintain regular and professional contact with internal and external customers.

Relationship Management: Develop and maintain strong relationships with new and existing customers, and internal departments. This includes managing customer expectations and ensuring satisfaction with provided services.

Order Processing: Process orders, from inquiry to final report and invoice.

Problem Resolution: Respond to customer inquiries and solve problems regarding our services. Should a customer complaint arise, provide an effective resolution and ensure the issue does not reoccur.

Process Improvement: Analyze the customer service process for enhancement and propose changes if needed.

Collaboration: Work closely with other departments in the organization, like sales or operation teams, to ensure timely responses and solve clients' requests/questions.

Teamwork: Work effectively as part of a team, supporting colleagues and sharing knowledge to achieve business goals.

Qualifications

• Education: A college degree is usually essential.
• Experience: Previous experience in a customer service role is usually required.
• Though the length of experience may vary by employer, typically one to two years is standard.
• Customer Service

Skills

• The candidate must show evidence of customer service skills - being polite and patient, working with high efficiency, being a good listener, and being a problem-solver.
• Language

Skills

Fluent verbal and written English language skills are a must. The individual must be adept at handling customer queries and situations in English.

Communication

Skills

• This position needs excellent verbal and written communication skills, as it involves dealing with customers and team members.

Attention to Detail: A keen eye for detail is crucial in order to provide the best service to our clients.

Multitasking and Time Management

Skills

• In a role where you might be fielding calls, processing orders, and managing issues concurrently, strong multitasking and time management skills can be essential.
• Problem-solving skills: The ability to resolve complaints quickly and efficiently and deal with stressful situations is crucial.
• Teamwork: Ability to work and cooperate well in a team environment and also lead when necessary.
• Computer

Skills

• Proficiency in standard office software like Microsoft Office Suite (Word, Excel, etc.) is often expected.