e-Commerce Executive

• Department: e-Commerce
• Position: e-Commerce Executive
• Reporting To: e-Commerce Manager
• Market Coverage: Koreae-Commerce Executive drives online sales growth and enhances the digital customer journey by managing daily e-Commerce operations, including product launches, merchandising, and sales analysis.
• Working closely with internal teams and external partners to align local initiatives with RIMOWA’s global strategy.
• Using tools like Google Analytics and Power BI, the role tracks KPIs, optimizes campaigns, and manages inventory to ensure smooth operations.
• The key focus is to strengthen RIMOWA’s digital presence and deliver an engaging online experience.

Roles & Responsibilities

• Operations & Stock Control
• Manage the sales reports about the e-Commerce website on daily and weekly basis.
• Review sales figures to guarantee the accuracy and precision of the data.
• Manage daily e-Commerce operations including orders, returns, and customer service.
• Oversee transactions, ensuring all transactions have received the necessary approvals abiding by Brand policies and procedures.
• Operate and monitor tools (e.g., SOM, SFCC, Power BI) to ensure operational efficiency.
• Manage inventory planning, ordering, allocation, and forecasting for new collections and packaging.
• Ensure smooth daily order fulfilment with warehouse & logistics partner and work closely with internal stakeholders such as CS, Accounting and Logistics.
• Monitor healthy stock level by liaising with retail and supply chain department.
• Digital Marketing
• Support planning and execution of performance marketing activities in liaise with internal and external stakeholders.
• Ensure e-Commerce contents are presented with quality and accuracy on the Brand Website and verify all the merchandised product aligned with the campaigns.
• Analyze sales performance, market trends, promotional impact, and competitor activity.
• Business Management
• Provide operational leadership required to achieve RIMOWA Korea’s e-Commerce related business objectives and goals.
• Provide prompt support on e-Commerce related topics upon inquired by local CS.Examine the sales details regularly in stock level, and report issues to the management.

Skills and Qualifications

• Bachelor’s degree in marketing, digital commerce, or a related field
• Minimum 3 years of experience in e-Commerce operations, preferably at Luxury brands
• Fluent verbal and written communication both in Korean and English
• Good understanding of digital marketing, online sales strategies, and consumer engagement plans
• Proficiency in MS Office Suite