Guest Excellence Intern - Operations

GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

GuestReady is looking for a proactive and detail-oriented Guest Excellence Intern - Operations to support our daily vacation rental operations. This role is hands-on and ideal for someone who wants real exposure to short-term rental operations, guest experience, and back-office coordination.

You’ll work closely with the operations and support teams to ensure properties are guest-ready, schedules are on track, and communication flows smoothly.

Key Responsibilities

• Manage the shared operations mailbox and ticketing system, ensuring requests are tracked, prioritized, and resolved on time
• Support daily operations by assigning missions to housekeeping, maintenance, and field teams
• Apply for work permits and coordinate access approvals when required
• Monitor and update the Check-In Dashboard, ensuring all next-day check-ins are fully prepared and accounted for
• Assist the support team with guest communications when needed (check-in queries, basic issues, follow-ups)
• Flag operational issues, delays, or risks early to ensure smooth guest arrivals
• Maintain accurate records and operational trackers
• Provide general operational support to the team as required
• What We’re Looking For:
• Currently enrolled in or recently graduated from a relevant program (Hospitality, Business, Operations, or similar)
• Strong organizational skills and attention to detail
• Comfortable handling multiple tasks in a fast-paced environment
• Good written and verbal communication skills
• Basic proficiency in email, dashboards, and task management tools
• Willingness to learn and take ownership of operational tasks
• Why You'll Love Working with Us:🚀 Join a fast-growing company in the booming travel industry.🌍 Work in a dynamic, multicultural team.📚 Opportunities for learning and career development.
• Hands-on experience with guest management systems and operational workflows
• We’re excited to hear from you and discover how you can contribute to our journey!
• Don’t worry if you don’t tick every box—if you’re a 70% fit, we still encourage you to apply.
• Many skills can be learned through experience, and together we can bridge the gaps.

Diversity and InclusionAt GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture