Customer Service Specialist (Fixed Term - 1 year)

Quote from Hiring ManagerThis position will be responsible for providing reliable and professional customer care throughout the entire customer experience. This includes order taking, record management, processing invoices, order administration as well as supporting customer service specialist tasks.

Meaningful Work From Day OneThe person in this role will be team worker and communicator with an aptitude for providing quality service to all of Brown Forman’s customers - both external customers and internal customers (Supply Chain, Sales, Finance, Accounting teams, etc).

• What You Can Expect
• Customer Service
• Respond to customer requests and queries
• Build strong relationships with Brown-Forman’s customers
• Communicate with logistics providers and import & logistics team concerning customer
• Requests, inventory availability and logistics issues.
• Be the first contact of customer complaints and escalate to Customer service specialists as needed
• Order Management
• Receive and process orders for customers using SAPProcess orders from internal customers for promotional requirements
• Monitor the process from Order to CASH and escalate issue to Customer Service Specialist
• Assist with any master data setup and maintenance in SAP as requested
• Handle any ad hoc related tasks requested from manager
• Must Have Experience
• What You Bring to the Table
• Minimum 1-2 years relevant experience in customer service
• Demonstrated ability to learn new computer software, such as SAPSkills

Required

• Good communication skills
• Collaborative team player
• Excellent time management skills
• Adaptable and flexible
• IT literate
• MS Office applications & Google applications
• Data analysis
• Proactive
• Problem solving
• Basic English skill (both writing and reading)
• Multi-tasks handling ability

Preferred Experience

What Makes You UniqueWholesales customer experience is a plusSAP experienceLogistics & warehousing experience is a plusProduct Allocation & Demand Planning experience is a plus

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seizeopportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employeeexperience.

We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.\ #jackdanielsBrown-Forman Corporation is committed to equality of opportunity in all aspects of employment.

It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Business Area: Global Supply ChainFunction: Supply ChainCityTokyoStateCountry: JPNReq ID: JR-00010051