Warehouse Supervisor-Manila

Key Responsibilities

• Operational Management: Oversee daily warehouse operations, including inbound/outbound processing, sorting, packing, and inventory counting.
• Allocate manpower and equipment resources effectively based on business fluctuations to ensure KPI targets for order processing timeliness and accuracy are met.
• Process Execution & Optimization: Strictly monitor the implementation of Standard Operating Procedures (SOPs) and regularly identify operational gaps.
• Propose process improvements tailored to local operational challenges to continuously reduce error and damage rates, enhancing overall warehouse turnover efficiency.
• Team Leadership & Development: Manage daily operations, performance assessments, and skills training for frontline operators and team leaders.
• Establish effective communication mechanisms, handle employee relations properly, and foster a positive work environment to improve team stability and execution.
• Inventory Control & Safety: Lead periodic inventory counts and discrepancy analysis to ensure consistency between physical stock and system records.
• Strictly enforce 5S management and workplace safety standards, conducting regular hazard inspections to prevent major safety incidents.
• Exception Handling & Coordination: Respond quickly to and resolve on-site emergencies (e.g., system failures, cargo damage, customer complaints). Serve as the key on-site liaison to efficiently coordinate with domestic headquarters, logistics carriers, and local functional departments to ensure smooth business operations.

Qualifications

• Education & Experience: College degree or above, preferably in Logistics Management or related fields. 3-5 years of experience in e-commerce or third-party logistics (3PL) warehouse management, with at least 1-2 years of team leadership experience.
• Language

Skills

• Fluent in English (working language). Basic Chinese communication skills are preferred;

Technical Skills

• Proficient in WMS/ERP systems and Microsoft Office (especially Excel for data analysis). Familiar with e-commerce warehouse inbound/outbound logic and inventory control methods.
• Management Capabilities: Strong on-site control and stress management abilities.
• Adaptable to local Philippine communication culture and skilled in motivating frontline staff.