Customer Success Specialist

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Job Description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies.

From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world.

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Customer Success Specialist is responsible for leading end-to-end delivery compliance, order management, and quality case ownership for key aerospace and defense customers in Korea. This role ensures accurate documentation, on-time delivery, and high customer satisfaction while acting as a key interface between local customers and global internal teams.

This position reports to the Sales Leader and is part of the Aerospace OEM Sales team located in Seoul, Korea and will be an on-site role.

In This Role,

You Will Have

The Opportunity

• ToLead and manage delivery documentation and compliance processes, including Korean C of C, SAP C of C, ATP, Test Reports and etc
• Own end-to-end order management, including contract review, delivery scheduling, and cross-functional coordination with Sales, Supply Chain, and Production
• Act as CASE Owner in Smart
• Solve, ensuring timely resolution of quality issues and clear communication with customers and internal stakeholders
• Serve as a key customer interface, handling inquiries, escalations, and providing solution-oriented support to aerospace customers (e.g., KAI, Hanwha)
• Drive process improvement initiatives across delivery, order, and quality workflows to enhance customer satisfaction and operational efficiency
• The Essential

Requirements

The Job

IncludeBachelor’s degree or Equivalent in Engineering or Business Development related field.5+ Years experience supporting sales teams in customer service or quality roles, preferably within within aerospace, filtration, separation, pharmaceuticals, medical devices, defense or manufacturing-related and heavily regulated industries.

Strong SAP operational experience (Orders and Deliveries coordination, Documentation control tied to customer delivery).

Business-level English communication skills to collaborate with global stakeholders.

Proven ability to manage multiple stakeholders and complex customer requirements.

Excellent interpersonal, listening and communication skills.

Travel, Motor Vehicle Record & Physical/Environment

Requirements

• Ability to travel within Korea on an occasional basis (customer visits / internal coordination)
• Must have a valid driver’s license with an acceptable driving record
• It would be a plus if you also possess previous experience in:
• Direct experience supporting Korean aerospace customers
• Experience in SFDC/customer portal/CRM systems for delivery documentation management and compliance processes
• Exposure to process improvement methodologies (e.g., continuous improvement, standardization)
• Experience working in multinational corporation (MNC)
• Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
• Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info.
• At Pall we believe in designing a better, more sustainable workforce.
• We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
• This position is eligible for a remote work arrangement in which you can work remotely from your home.
• Additional information about this remote work arrangement will be provided by your interview team.
• Explore the flexibility and challenge that working for Pall can provide.
• Join our winning team today.
• Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
• We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
• For more information, visit www.danaher.com.
• Apply Now