Guest Services Lead (Water World)

Responsibilities

• The incumbent will be supporting the guest services and admission operation in Ocean Park Corporation (both Ocean Park and Water World) by performing duty at ticketing & enquiry counter, admission gate and cabana area.
• He/she has to be knowledgeable to the related systems and procedures to ensure effective executions on the aspects of admission control, ticket sales and transaction consolidation, as well as handling guest enquiries and services as to provide holistic guest service experience, and complete any additional tasks required by the superior.

Requirements

• Degree in hospitality or general discipline
• At least 3 years’ experience in hospitality industry and guest-oriented jobs
• Flexible and decisive with strong problem-solving ability
• Experience in operation of ticketing and admission system
• Maintain confidentiality, respect and observe company protocols
• High adaptable to change and fast pace operations
• Excellent command of spoken English, Cantonese & Mandarin
• Proficiency in MS Office programs
• Willing to work outdoors and on shifts, including weekends and public holidays Full-time Staff Benefits 全職員工福利13-month payment / Gratuity 年終雙糧/約滿酬金Marriage/Examination/Conservation/CSR Leave 結婚/考試/義工/保育假期Ocean Park and Water World Complimentary Tickets 海洋公園及水上樂園免費入場劵Staff In-Park Discounts 員工購票/購物折扣Staff Canteen 職員餐廳Staff Social Club 職員聯誼會Medical Insurance (Hospitalization & Outpatient) 醫療福利 (包括住院及門診)14 days Paid Leave (Include Birthday Leave and Work Anniversary Leave) 14天有薪假期 (包括生日假期及工作周年假期)17 days Public Holiday 17天公眾假期Applicants not contacted within six weeks may consider their application unsuccessful.
• Personal data collected will be used for recruitment-related purpose only.應徵者如在六星期內未獲邀請面試，將作落選論。所有收集資料只作招聘用途。