Exceptional Hospitality Starts with YouPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe.
As an Outlet Manager / Assistant Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Here’s what you’ll do during a typical day:
- Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
- Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
- Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
- Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
- Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
- Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
- Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
- Food Safety Regulations: Ensuring that all food safety standards are met.
Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- In Addition, This Role Requires The Following
Minimum Qualifications
- Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager.
- Assistant Manager: The ideal candidate should possess at least 1 year of experience as an Assistant Outlet Manager.
High school diploma or equivalent; hospitality training is a plusExcellent communication, grooming, and interpersonal skillsFluent in English; additional languages are an advantageFriendly, professional, and guest-focusedAble to work flexible shifts
About Us
Join an Award-Winning Workplace CultureAt Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
About The Team
- How We’ll Help You Thrive
- Benefits
- At Hilton, the hospitality we’re known for doesn’t end with our guests.
- We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments.
- When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:Incredible travel perks
- Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton
- Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Personalized caregiving support
- Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge
- In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources
- Your wellbeing comes first.
- Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Health & welfare benefits
- From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
