Client Account Manager

Role: Client Account Manager Dublin (Fixed Term Contract)Division: Client ServicesLocation: Hybrid working (2-3 days in Dublin office )Salary: Starting salary between 35k-40k. Dependant on ExperienceAre you passionate about building lasting client relationships?

Do you thrive in a dynamic environment where your contributions directly impact business growth?

We are on the hunt for a Client Account Manager to join our fantastic Client Services Team!

Amtivo Group provides Certification, Inspection, and Training services to national and local Government bodies, multi-nationals, enterprise clients, and SMEs in over 40 countries globally. Our vision is to inspire and enable organisations globally to reach their true potential, by making governance, compliance, and inspection a truly positive and valuable experience.

Our purpose is to support our clients’ success by adopting a partnership approach, leveraging our sector-leading expertise, and delivering an exceptional customer experience.

In this role, you will:

Reporting to our Client Relationship and Success Manager (CRSM) as a Client Account Manager (CAM), you will play a pivotal role in developing and maintaining strong client relationships.

Your mission is to understand client needs, propose tailored solutions, and contribute to the sustained growth of our business, aligning with budget and 3-Year Plan (3YP) objectivesCandidates must possess a good work ethic and excellent communication and interpersonal skills, both verbal and written, as well as being proficient time-managers, and genuine team players.

Responsibilities include

• Develop and maintain trusting relationships with a portfolio of clients to ensure they do not turn to competition, supporting the growth of the business in line with the budget and 3YP.Acquire a thorough understanding of client needs and requirements to ensure we can tailor our service.
• Enabling the business to retain clients in line with retention targets supporting the delivery of the budget and 3YP.Expand the relationships with customers by continuously proposing solutions and products that meet their objectives.
• Ensure the appropriate products and services are offered and delivered to customers in a timely manner to uphold client satisfaction levels in line with business KPI’sServe as the link of communication between clients and internal teams ensuring any issues or opportunities are resolved in a timely manner with minimal impact to the client.
• Seek out new ideas and amend current systems to better enhance customer engagement with continual improvement culture making the company of choice to all customers – easy to work with.
• Thereby increasing customer retention and further improving business opportunities in the future.
• Continuously increase knowledge and expertise in the relative sector through training
• Foster a team player spirit by embracing the Amtivo mission, Vision and Values
• Acting as a single point of contact for a portfolio of clients, develop solid and trusting relationships and offering effective solutions for client needs.
• Negotiating contracts and close agreements with clients to maximize profits and support the growth of the business targets and objectives
• Regularly report on the progress of monthly/quarterly client retention and client feedback Collaborating effectively with all key internal teams to maximise client satisfaction and Amtivo retention expectations
• Our Ideal person:
• Have previous account management experience in a regulated industry
• Are a confident communicator over the phone who loves to problem solve
• Experience building strong relationships with all stakeholders
• A positive, friendly and driven predisposition
• Highly motivated and able to work in a fast pace environment
• What you can expect from us:
• Hybrid/remote working24 days annual, plus bank holidays
• Free onsite parking
• Company Pension
• Bonus scheme
• If you think this great opportunity is for you, apply today!

At Amtivo Group, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual's unique perspectives and experiences. Our commitment to agility empowers us to adapt and innovate, driving superior performance.

Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.

Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.