Customer Success Manager - BytePlus (GenAI & SaaS)

Responsibilities

About the Team

• Join the innovative Byte
• Plus team, the enterprise technology arm of Byte
• Dance.
• This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn by valuation.
• With Byte
• Dance's vision to build global platforms of creation and interaction, Byte
• Plus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth.
• It is the best time to join us and pave into the new era together!

Key Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.- Provide expert technical guidance during the post-sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.- Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on-time completion and continuous support.- Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.- Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above with 3+ years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.- Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, GCP).- A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.

Preferred Qualifications

• Prior success collaborating with Digital-Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E-commerce, Media, Gaming, or Education.- Proven track record in managing large-scale migration and deployment projects within enterprise software or cloud ecosystems.

About Us

• Founded in 2012, Byte
• Dance's mission is to inspire creativity and enrich life.
• With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte
• Dance has made it easier and more fun for people to connect with, consume, and create content.​Why Join Byte
• Dance
• Inspiring creativity is at the core of Byte
• Dance's mission.
• Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
• Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​As Byte
• Dancers, we strive to do great things with great people.
• We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
• By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users.
• When we create and grow together, the possibilities are limitless.
• Join us.​Diversity & Inclusion​Byte
• Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
• Our platform connects people from across the globe and so does our workplace.
• At Byte
• Dance, our mission is to inspire creativity and enrich life.
• To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
• We are passionate about this and hope you are too.​