Customer Success Manager

Our client in the FX space is seeking for a Customer Success Manager in HK.

Key Responsibilities

• Serve as the main contact for clients, fostering long-term relationships.
• Identify cross-sell opportunities and relay them to sales.
• Coordinate client meetings and training sessions.
• Build trust with key stakeholders and executives.
• Ensure timely and effective delivery of solutions.
• Update stakeholders on project progress and client usage.
• Monitor account performance and usage metrics.
• Support client requests and uphold high service standards.
• Assist in onboarding new clients and nurturing existing accounts.

Requirements

• Experience in client/account management within brokerage, fintech, or related fields.
• Strong communication and presentation skills, including with C-level execs.
• Track record of delivering customer-centric solutions.
• Capable of managing multiple tasks with attention to detail.
• Comfortable with onsite client engagement.
• Solid verbal/written communication skills.
• Strong knowledge of eFX (multi-asset a plus).
• Self-driven, goal-oriented, and relationship-focused.
• Able to prioritize, think critically, and solve problems.
• Always seeking improvement and growth.