客户成功经理 / Customer Success Manager (Shenzhen)

Company Description

Jellop is a global company specializing in Kickstarter advertising and marketing. Since 2015, we have helped 7,600+ creators raise over $1.6 billion on Kickstarter. We provide creators with end-to-end promotional solutions — from pre-launch strategy to live campaign optimization — helping them run highly targeted ads, refine their marketing strategies, and maximize their funding potential.

Jellop officially entered the Chinese market in 2025. In just one year, we’ve already helped nearly 500 zhinese projects achieve success. By joining us, you’ll gain exposure to some of the most innovative and exciting projects in the crowdfunding space and develop deep insights into the global crowdfunding ecosystem.

Role Description

We are looking for a proactive, communicative, and passionate professional to join us as a Customer Success Manager for China. This role will focus on coordinating advertising efforts for domestic projects and collaborating closely with our global team to help customers achieve their crowdfunding goals.

Key responsibilities include

• Managing the full customer lifecycle, from project onboarding to post-campaign review, providing professional advertising support and maintaining strong customer relationships
• Collaborating with internal teams to ensure smooth campaign launches and ongoing optimization, maximizing both performance and funding results
• Providing professional consultation on competitive landscape, positioning & campaign video and image creatives.
• Helping with our social media establishment in China,

Requirements

• Minimum 2 years of customer management experience (experience in digital industries preferred)
• Experience in digital advertising and crowdfunding project management is a strong plus
• Excellent communication and problem-solving skills, with the ability to build trust and understand customer needs
• Bilingual proficiency in Chinese and English (strong working-level English communication is required)
• Detail-oriented, able to manage multiple tasks efficiently in complex scenarios
• Highly self-motivated, able to work independently, learn quickly, and achieve goals autonomously
• Be based in Shenzhen or Hong-Kong.
• Why join Jellop?
• Work at a global leader in crowdfunding advertising and collaborate with international teams
• Participate in innovative marketing campaigns and help creators bring their ideas to life.
• Competitive compensation + flexible working model with strong growth potential
• Build high-quality industry connections and immerse yourself in the Kickstarter ecosystem