営業マネージャー / Sales Manager

Organization- Hyatt Centric SapporoSummary拠点（札幌または東京） Location；Sapporo or Tokyoハイアットセントリック札幌は、北海道・札幌の中心に誕生するライフスタイルホテルです。札幌駅からすぐの好立地にあり、都市の活気と自然の美しさが共存するこの街で、国内外の好奇心旺盛なトラベラーに向けて、ユニークな滞在体験を提供します。 ハイアットのパーパス「思いやりの心で相手の『最高』を導きだします」を体現し、クリエイティブなチームを牽引し、札幌でハイアットセントリックブランドを体現してくださる方を募集します。Main

Duties

• Administration
• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
• Establishes an efficient trace File to ensure that all business booked is properly tracked.
• Submits Sales report to Director of Sales & Marketing and Director of Sales in a timely manner.
• Provides accurate reporting of business booked for monthly consolidation.
• Customer Service
• Entertains and conducts hotel inspections to clients whenever required and at hotel property.
• Establishes and maintains strong relationship with established clientele and constantly explores into new business opportunities.
• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.
• If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
• Maintains positive guest and colleague interactions with good working relationships.
• Operational
• Ensures professional Sales Calls using Hyatt’s selling principles and selling philosophies.
• Carefully plans Sales Calls into defined objectives and records into Envision.
• Maintains a detailed knowledge of hotel facilities, features and services.
• Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager and logs into Envision.
• Follows up sales leads to identify prospects.
• Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
• Professionally conducts routine telemarketing and sales activities to identify new accounts.
• Entertains and conducts hotel inspections to clients whenever required.
• Achieves the monthly and annual personal target and the segment target room night production and room revenue.
• Liaises and works closely with the related operational departments ensuring guests requests and expectation are being met.
• Assists to follow up on all matters in the absence of the Director of Sales.
• Ensures services provided by the department are always available and carried out according to defined standards with the utmost efficiency, consistency and courtesy.

Qualifications

• Personnel
• Ensures to maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• Ensures high standards of personal presentation and grooming.
• Attends training sessions and meetings as and when required.
• Attends the required Hyatt training programs.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Supports the action plans as a result of the Employee Opinion Survey.