Current Openings: Community Development Department (Permitting System Software Operations Analyst and Knowledge Management Analyst)The Community Development Department is seeking to fill two Business Analyst positions through this recruitment. One position is expected to be assigned primarily to permitting System Software operations, and one position is expected to be assigned primarily to Knowledge Management.

The resulting eligible list may be used to fill either assignment based on departmental needs and candidate qualifications.

The Department: The Community Development Department (CDD) consists of three divisions: Planning, Building, and Housing and Community Services.

The Department guides the ongoing physical development of the community, which includes long range land use planning, review of new development proposals and construction to ensure that it conforms to the standards of the City and State and ensures the provision of affordable housing with the City of Santa Clara.

The delivery of high-quality professional services, including the enhancement and streamlining of the development permit process, and forging partnerships to provide housing services to lower income members of the community, are primary objectives of the Department. To learn more about the Community Development Department, visit our website here.

The Community Development Department’s technology landscape, particularly through the use of the Accela Civic Platform, continues to expand rapidly, increasing the complexity and volume of system operations.

At the same time, the Department’s growing use of technology and increasingly complex business processes require stronger documentation, improved access to institutional knowledge, and better tools for sharing information across teams. These positions are intended to coordinate closely to ensure knowledge is accessible, organized, and useful for technical teams, end users, and business partners.

Under the supervision of the Management Analyst, this position performs professional analytical work in support of departmental systems, business processes, and operational improvements; gathers and documents business requirements, workflows, procedures, and user needs; develops and maintains documentation, training materials, and reference resources; supports end users and stakeholders; coordinates with department staff, City departments, Information Technology staff, project staff, and vendors; communicates system and process changes; supports training and user adoption; monitors and helps resolve operational issues; and promotes effective service delivery, process improvement, and knowledge sharing.

Permitting System Software Operations AnalystThis assignment will focus on supporting the day-to-day operation, end-user support, troubleshooting and enhancement of the Accela platform and related tools.

Typical Duties May Include:

Provide ongoing technical support for all Community Development software systems and programs; including but not limited to, Accela Civic Platform, Accela Mobile App, SolarAPP+, inspections-related business needs, Simple Permits, and various other technologies, features, and integrations as adopted. Assist end-users with technical problems, including login issues, refund processing and other system-support needs.

Assist in the preparation of business requirements documentation for system enhancements, operational improvements, and technology changes. Coordinate with various city departments to ensure system changes are communicated and implemented effectively. Coordinate with the Business Analyst - Knowledge Management to maintain and update the Accela Knowledge Base (AKB) with articles, guidance, and instructional resources.

Train staff on new system functionalities, updates, and business process changes. Monitor system performance and work with the Management Analyst, IT staff, or vendors regarding upgrades, fixes, or improvements. Document and escalate complex issues to the Management Analyst and appropriate project staff or vendors.

Stay current with new technologies and business processes and offer solutions within Accela where applicable.

Knowledge Management AnalystThis assignment will focus on improving how the Department captures, organizes, shares, and uses institutional and operational knowledge.

Typical Duties May Include:

Develop and maintain content for the Accela Knowledge Base and other knowledge platforms, ensuring accuracy, relevance, consistency, and accessibility.

Implement and enforce content governance practices and documentation standards.

Collaborate with subject matter experts to gather and document institutional knowledge related to technology platforms, business processes, workflows, and system configurations.

Design and implement new knowledge management systems, structures, or practices to support emerging technologies and evolving business processes.

Audit and update knowledge base content regularly to ensure it reflects current processes and technological changes.

Train staff on the effective use of knowledge management tools and processes, and promote a culture of knowledge sharing and collaboration.

Monitor and evaluate knowledge base usage and feedback to improve content organization, accessibility, and usefulness.

Ensure knowledge is accessible and well organized for technical teams, end users, and business partners.

Coordinate with the Accela Operations assignment to ensure operational changes, lessons learned, and new system functionality are translated into clear, usable documentation.

Desirable

Qualifications

For Either Assignment
Strong ability to learn new systems, technologies, and business processes quickly.
Experience with software implementation, support, or enhancement.
Experience developing, organizing, maintaining, or improving documentation, business process materials, or knowledge resources.
Ability to capture, organize, and communicate information clearly for a variety of users and stakeholders.
Excellent troubleshooting, analytical, and problem-solving skills.
Ability to work collaboratively with multiple departments and stakeholders.
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability and willingness to learn.
Additional Desirable

Qualifications

For Permitting System Software Operations: Experience supporting, administering, implementing, enhancing, or troubleshooting the Accela Civic Platform or a similar permitting management system and preparing business requirements documentation.,
For Knowledge Management: Experience with knowledge management practices, content governance and management, and knowledge base or documentation platforms.

ADDITIONAL INFORMATION

Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a
1. Cover Letter,
1. Resume, and 3) completed Supplemental Questionnaire.
Incomplete applications will not be considered.

Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications must be submitted by the filing deadline of Wednesday June 17, 2026 at 4:00 PM.THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES

THE POSITION

S LISTED ABOVE. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE

MINIMUM QUALIFICATIONS

DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF

QUALIFICATIONS

IN RELATION TO THE

REQUIREMENTS

AND DUTIES OF

THE POSITION

WILL BE INVITED TO TEST OR INTERVIEW. APPLICANTS WILL BE CONSIDERED FOR POSITIONS ADHERING TO ALL APPLICABLE CITY POLICIES, INCLUDING BUT NOT LIMITED TO CMD 033- EMPLOYMENT OF RELATIVES.The annual salary range for this position is $122,680.20 - $156,716.76. This position may be filled at or near the minimum of the salary range.

Typical

Duties

Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

Minimum Qualifications

EDUCATION AND EXPERIENCE

Minimum Qualifications

Graduation from an accredited college or university with a bachelor's degree in business administration, economics, engineering, environmental studies or a related field; and Four (4) years of progressively responsible experience which has included accounting record keeping, financial and market analysis, resource planning, utility demand-side programs, communication technologies, data management related to customer analysis or other related fields.
Possible Substitution:
Associates Degree with five (5) years of full-time utility business/analysis experience may be substituted for the minimum qualifications of a Bachelor's degree and four (4) years of progressively responsible experience
Desirable

Qualifications

For Finance Department:
Experience with Utility Billing and Collection Programs, Advanced Metering and Analysis programs
Other

Requirements

Must be able to perform all the essential functions of the job.CONFLICT OF INTERESTIncumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually, and upon leaving office, in accordance with City Manager Directive 100.
Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List.
A department interview may be required prior to appointment.
Federal law requires all employees to provide verification of their eligibility to work in this country.
Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.
VETERAN’S PREFERENCE POINTS]: This position qualifies for Veteran’s Preference Points.
Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities.

If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.

City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8Employees AssociationThis summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2026. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary.

Benefits are subject to change.

Retirement:

Membership in the California Public Employees Retirement System (Cal
PERS)
Classic Employees: 2.7% @ age 55 formula – employee pays 8.00% of gross pay, minus $61 bi-weekly
New Employees: 2.0% @ age 62 formula – employee pays 7.00% of gross pay
Medicare and Social Security (FICA)
Employee pays 6.20% up to $11,439 (Social Security) and 1.45% (Medicare) of gross pay
Health Insurance:
The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan
Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis
No cash difference is paid if an employee elects a plan cheaper than the max City contribution
To be eligible for the City’s contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage
The City’s contribution is prorated based on scheduled hours for part time employees
Coverage is effective as early as the first day of the month after date of hire
Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptable proof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month.
Contact Human Resources for more details
Dental Insurance:
Choice of two Delta Dental plans; enrollment is mandatory
City pays lowest cost employee only plan; additional cost is paid by employee
Coverage is effective as early as the first day of the month after date of hire
Vision Insurance:
Choice of two VSP plans
City pays lowest cost employee only plan; additional cost is paid by employee
Coverage is effective as early as the first day of the month after date of hire
Voluntary Employee Beneficiary Association (VEBA):

City contributes $50.00 a month toward employee's VEBA accountAccount funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax)Life Insurance:

City pays for $15,000 of Basic Life Insurance coverage
Coverage is effective the first of the month after one calendar month of employment
Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children
State Disability Insurance (SDI):

Employee pays 1.3% of gross pay (includes Paid Family Leave)7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more informationPaid Family Leave (PFL):

Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new childNo waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more informationLong Term Disability (LTD) Insurance:

Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month
City pays $.558/$100 of insured earnings30 calendar day waiting period
Coverage is effective the first of the month after one calendar month of employment
Deferred

Compensation

Voluntary plan through Nationwide Retirement SolutionsEmployee may contribute up to the lesser of the IRS maximum or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rulesFlexible Spending Account (IRS Section 125 Plan):

Employee may contribute up to $3,400 per year in pre-tax dollars to a health care spending account
Employee may contribute up to $7,500 per year in pre-tax dollars to a dependent care spending account
Employee may contribute up to $340 per month in pre-tax dollars to a commuter benefit plan
Vacation:
Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service
For 1 - 4 years of service: 10 days (80 hours)/year
For 5 - 9 years of service: 15 days (120 hours)/year
For 10 - 15 years of service: 21 days (168 hours)/year
For 16 - 20 years of service: 22 days (176 hours)/year
For 21+ years of service: 24 days (192 hours)/year
Maximum vacation accrual is 420 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year
Sick Leave:
Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual
Up to 48 hours/year of accumulated sick leave may be used for family illness
Up to 40 hours/year of accumulated sick leave may be used for personal leave
Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation)
Partial sick leave payoff provision on retirement depending on years of service
Non-Management Leave:40hours of non-management leave credited to employees each January 1st
New employees hired between January 1st and June 30th receive 40 hours of non-management leave their first year
New employees hired between July 1st and December 31st receive 20 hours of non-management leave their first year
Unused non-management leave may not be carried over from one calendar year to the next
Compensatory Time Off (CTO):

Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department)16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st)Holidays:

Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year)Reimbursements/Allowances (for Specific Classifications):

Raingear: $150 per fiscal year for eligible classifications
Safety Boots: $275 per fiscal year for eligible classifications
Walking Shoes: $120 per fiscal year for eligible classifications (See MOU for details)
Tools: $500 per fiscal year reimbursement for Auto Foreperson classification
Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications
Bilingual Pay:

Certified bilingual employees are eligible for $55/bi-weekly bilingual payNight Differential Pay:

Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m.

All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00 a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m.

Standby Pay:

Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standbyTuition Reimbursement Program:

Up to $2,000 per fiscal year for tuition reimbursementEmployee Assistance Program:

Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per yearCity paid benefitRetiree Medical Reimbursement Program:

Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum.

Up to age 65, retirees are eligible for reimbursement up to $438/month in 2026 (amount adjusted annually)After age 65, retirees are eligible for reimbursement up to $262/month in 2026 (amount adjusted annually)01Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process.

The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, omissions, stating "see resume" or partial information may result in disqualification from the selection process.

Do you agree to answer each supplemental question completely, and in your own words (without the use of generative Artificial Intelligence tools, including but not limited to Chat GPT, Microsoft AI, or any other AI tool), and that your responses can be verified from information included within your application?

YesNo02Please select the option below that best describes how you meet the minimum qualifications for the Business Analyst position.

Graduation from an accredited college or university with a bachelor's degree in business administration, economics, engineering, environmental studies or a related field; AND four (4) years of progressively responsible experience which has included accounting record keeping, financial and market analysis, resource planning, utility demand-side programs, communication technologies, data management related to customer analysis or other related fields.

Associates Degree with five (5) years of full-time utility business/analysis experience as a substitute for the minimum qualifications of a Bachelor's degree AND four (4) years of progressively responsible experience which has included accounting record keeping, financial and market analysis, resource planning, utility demand-side programs, communication technologies, data management related to customer analysis or other related fields.I do not meet the minimum qualifications03Please describe how your education and/or experience meet the minimum qualifications of this position04The City of Santa Clara utilizes the Accela Civic Platform.

Please describe your experience supporting, administering, implementing, enhancing, or troubleshooting a business system or enterprise platform such as Accela or a similar permitting system.

Include your specific role in business analysis, systems support, the types of issues or improvements you handled, and any experience with user support, testing, training, or implementation.05Describe your experience developing, organizing, maintaining, or improving documentation, knowledge base content, standard operating procedures, or other knowledge management resources.

Include any experience with content governance and management, knowledge base or documentation platforms, process documentation, training materials, or similar tools or platforms.06Describe your experience managing or supporting projects involving system implementation, business process improvement, or operational initiatives.

Include your role and responsibilities, experience developing project frameworks, coordinating with cross-departmental or cross-functional teams, and any involvement with budgeting, timelines, priority setting, implementation planning, stakeholder communication, and local government operations, if applicable. Required Question