Operation Manager

Attendance: On-Site

Employment Category: Manager

Type of Contract: Permanent

A career as an Operation Manager at National Bank Financial – Wealth Management means implementing the necessary actions to deliver service offerings while increasing your team’s efficiency and profitability.

It also involves engaging and maximizing the contribution of your employees, while ensuring their development and the growth of their skills.

You will stand out through your leadership, your ability to initiate and manage change with employees and partners, as well as your management experience.

Your role

• Develop and maintain an efficient administrative structure
• Optimize work processes
• Assign and supervise operational and administrative tasks within the team
• Oversee team members’ schedules and vacation planning
• Contribute to understanding and participating in the year-end performance evaluation process
• Actively participate in recruiting new team members
• Support onboarding, training, and coaching of new support staff
• Handle various equipment and service requests for team members
• Act as the first point of contact for understanding key HR policies

Your team

National Bank Financial – Wealth Management is the fifth largest investment dealer in Canada. We have nearly 1,000 investment advisors managing the assets of more than 400,000 clients across approximately 100 branches.

Our training programs, based on experiential learning, allow you to master your role. Personalized training content on various job-related topics supports your continuous development. Access to colleagues with diverse expertise, experience, and backgrounds further enriches your growth from every perspective.

Prerequisites

• College diploma with 8+ years of experience OR a bachelor’s degree with 5–6 years of experience
• Experience in people management or coaching
• Strong ability to plan and organize work based on volume, resources, and priorities
• Experience in process and operations optimization is a strong asset

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Additional required languages: English

Skills

Critical Thinking, Diversity & Inclusion, Emotional Intelligence, Problem Solving, Risk Management, Stress Management, Client-focused, Decision Making, Learning Agility, Mobilization, Partner Development, Resiliency, Strategy Execution, Managerial Courage