Events Conference Manager

If your purpose and values match ours of...We Love People, Growth, Challenge & Connections, we would love to have you as part of our team!

We are seeking a highly organized, client-focused Events & Conference Manager to lead the planning, coordination, and execution of meetings, conferences, and special events at our 4-star luxury hotel in Vancouver. This role is responsible for delivering seamless, high-quality experiences that reflect the hotel’s brand standards while maximizing revenue and guest satisfaction.

Key Responsibilities

Event Planning Coordination & Execution

• Manage all aspects of event coordination from initial inquiry through post-event follow-up

• Manage Group room blocks with the client and monitor pick up with Housing Bureaus

• Plan and execute corporate meetings, conferences, weddings, and social events

• Conduct site inspections and client consultations to understand event requirements

• Prepare detailed event orders and ensure accurate communication with all departments

• Work closely with the Director of Catering and the Coordinators

Client Relationship Management

• Serve as the primary point of contact for clients throughout the planning process

• Build strong relationships to encourage repeat business and referrals

• Handle client feedback professionally and resolve any issues promptly

Operations Coordination

• Collaborate with other hotel departments and external vendors including Food & Beverage, Banquets, Front Office, and AV to ensure smooth event execution

• Oversee event setup, execution, and breakdown to ensure quality standards

• Ensure compliance with health, safety, and licensing regulations

Revenue & Sales Support

• Work closely with Sales Team to achieve revenue targets for meetings and events

• Upsell services such as catering enhancements, décor, and technology

• Monitor budgets, control costs, and maximize profitability

Team Leadership

• Support banquet and event staff during functions

• Train team members on service standards and event procedures

• Foster a collaborative and high-performance team environment

Requirements:

Education and Experience:

• 2-5+ years of experience in event or conference management, preferably in a luxury hotel environment.

• Diploma or degree in Hospitality, Event Management or related field is preferred

• Relevant certifications in sales or hospitality management are an asset

• Proven track record of achieving targets and driving revenue growth

• Ability to work flexible hours, including evenings, weekends when required

Skills and Competencies:

• Strong leadership, negotiation, and communication skills.

• In-depth knowledge of the hotel industry

• Ability to analyze data to make strategic decisions

• Strong organizational and multitasking skills with attention to detail

• Excellent interpersonal and relationship-building abilities

• Proficiency in Microsoft office and Opera Cloud software

Work Environment:

• This role typically requires working in an office setting but may involve occasional travel to meet clients or attend industry events.

• Flexibility is required for early mornings, evenings, or weekend work, particularly for client meetings or events.

About Sutton Place Hotel Vancouver:

Nestled in the heart of downtown Vancouver, The Sutton Place Hotel is a hallmark of luxury and refinement. Known for its world-class service and sophisticated ambiance, the hotel caters to discerning travelers seeking an exceptional experience. As Events and Conference Manager, you will play a vital role in maintaining and enhancing this reputation, ensuring Sutton Place remains a preferred choice for luxury travelers and event organizers.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with us has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition

• Group Life Insurance, Extended Health, Dental, Vision Care

• RRSP Matching

• Discounted Hotel Stays for Team Members and Family & Friends rates

• 25% discount at our restaurants for up to 6 people

• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort

• Ongoing Employee events

• Growth Opportunities- Career Advancement starts from Within

• Dedicated Training Program

• Employee Assistance Program (EAP Counselling)

• Referral Program - Refer a friend or family and earn money

• Complimentary Stays

• Milestone Rewards

• Tuition Credit Program

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labor Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with
The Sutton Place Hotels
however, only those applicants we wish to interview will receive a reply to their application**

• absolutely no phone calls please*

The Sutton Place is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Sutton Place Hotel does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. The Sutton Place Hotels
takes seriously its obligations under the Human Rights Code.