Analyst BI & Analytics

The role supports a best-in-class BI platform designed to provide key information to hotel and corporate commercial teams and enable data-driven decision making. Responsibilities cover the full product cycle including data sourcing, cleaning, validation, building dashboards and reports, conducting training, troubleshooting, and other user support.

Dashboard and report development

• Build dashboards providing critical metrics and business intelligence

• Continuously optimize user experience with reporting tools e.g. Tableau

• Achieve operational efficiency by automating routine reporting requests

• Provide reporting and analysis on top‑line performance

• Liaise with Central data teams to manage user on‑boarding and maintain Tableau & Snowflake environments

Training & Support

• Create and maintain documentation on all dashboards and reports

• Monitor customer support inbox and promptly engage with users

• Run webinars as needed on new dashboards refreshers FAQs etc.

• Document user requirements for creating or enhancing reports

Data Collection and Governance

• Source data from relevant sources including PMSs, RMS, outside benchmarking data vendors and others

• Design & build data warehouse structures

• Monitor regular data flows to ensure accuracy and completeness. Build data governance structures to quickly alert of discrepancies

• Manage processes to correct data deficiencies as quickly as possible

Research and Analysis

• Conduct ad-hoc analysis to answer business questions understanding requirements designing methodology presenting conclusions
  Other Duties and Projects as Requested

Qualifications

• Four year degree from an accredited University in Hospitality, Computer Science, Engineering, Quantitative Analysis, or a related field

• 3–5 years working experience in hospitality or data analysis

• Min 3 years experience in Tableau

• Min 3 years experience with databases like Snowflake

• Familiarity with automation scripts eg. VBA, Power Automate, Bash

• Professional written and verbal communication skills in English

Remote Work

No

Employment Type

Full-time