Business Intelligence Operations Executive

Department Business Intelligence and Data Analytics

Level

Experienced (Individual Contributor)

Location

Kuala Lumpur

The Business Intelligence and Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As business intelligence specialists and data analysts, our scope of work is not limited to just performance monitoring and reporting, but also in proactively finding actionable insights to help drive high-impact business changes. Our end-to-end data solution reduces the gap between the business teams and technical teams, and achieves real ‘intelligence’ in the iteration cycle. Browse our Business Intelligence and Data Analytics team openings to see how you can make an impact with us.

Job Description:

• Monitor team and agent performance, including KPI tracking, quality checks, and monthly incentive validation.

• Manage end‑to‑end operational projects and ensure timely, high‑quality delivery.

• Allocate tasks to agents and conduct regular QC to maintain accuracy and consistency.

• Communicate with internal stakeholders and external partners (such as agencies) regarding performance, updates, and operational matters.

• Conduct scheduled data validation/matching to ensure data accuracy and completeness.

• Support the onboarding and training of new hires when required.

• Handle BAU tasks and provide operational support for ad‑hoc requests.

• Maintain documentation, reports, and operational records to support ongoing processes.

Requirements:

• 1–3 years experience in operations / BI / performance roles.

• Strong analytical skills with good Excel proficiency (SQL is a plus).

• Experience in KPI tracking and data validation.

• Detail-oriented with good stakeholder communication skills.