Site Reliability Engineer Lead

Duties and Responsibilities:

• Lead, mentor, and develop a team of technical professionals to ensure high performance, engagement, and retention

• Oversee day-to-day service delivery operations, ensuring adherence to SLAs, KPIs, and customer expectations

• Drive continuous improvement of service management processes, frameworks, and operational strategies

• Apply Site Reliability Engineering (SRE) principles, with a focus on automation, scalability, and system reliability

• Collaborate with cross-functional teams (engineering, product, business stakeholders) to align service delivery with organizational goals

• Manage incident response, problem management, and root cause analysis to minimize service disruptions

• Analyze performance metrics and implement data-driven improvements to enhance efficiency and service quality

• Lead strategic initiatives, projects, and transformation programs to support business growth and innovation

• Participate in hiring, onboarding, and workforce planning to build a strong and future-ready team

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience

• Minimum of 5 years of experience in strategic team leadership and development, preferably within an IT or technology-driven environment

• Proven experience in building, managing, and scaling high-performing technical teams

• Strong background in service delivery, operations management, and process improvement

• Deep understanding of Site Reliability Engineering (SRE) principles and practices, with a focus on automation

• Demonstrated ability to lead complex projects and drive execution in fast-paced environments

• Experience working in 24×7 operations and managing shifting priorities effectively