Senior Cloud Engineer – Level 3

Requirements

• 6+ years of experience supporting customers, troubleshooting cloud service tickets, and delivering cloud infrastructure projects.

• Hold industry‑recognized Azure cloud engineering certifications (e.g., AZ‑900, AZ‑104, AZ‑305, AZ‑400).

• Exemplary communication abilities, capable of effectively advocating for requirements in customer and internal team interactions.

• Proficient in managing time effectively amidst competing responsibilities; adaptable to work both independently and collaboratively in a fast‑paced managed service provider setting.

• Must possess authorization to work in the United States.

• Valid driver’s license and dependable transportation are required.

• Preferred: Multiple Microsoft Cloud certifications.

• Preferred: 2+ years of experience in a Managed Service Provider (MSP) context.

Responsibilities

• Design, implement, and maintain secure and scalable Azure cloud solutions along with supporting infrastructure for our clients.

• Assume responsibility for the operational integrity of customer cloud platforms, including monitoring, incident response, root‑cause analysis, and proactive enhancements.

• Optimize cloud infrastructures for cost‑effectiveness, scalability, and security.

• Troubleshoot and resolve cloud, network, device, and software issues within established SLAs; collaborate with vendors and internal teams to address complex challenges.

• Execute assigned project tasks utilizing Agile methodologies; plan, execute, and coordinate activities to meet project scope, timelines, and quality standards.

• Collaborate with Sales Engineers to delineate technical scope and cloud architecture for customer projects, actively working to minimize changes post‑project initiation.

• Create clear and timely documentation in tickets to support customer success and mitigate recurrence of issues.

• Travel to customer sites in the Greater Minneapolis–St. Paul, Minnesota and Western Wisconsin regions on short notice, using reliable transportation.

• Flexibility to work shifts in a 24/7/365 operational environment, including evenings, overnight, weekends, or holidays as needed.

Company:

At CIT, we are dedicated to assisting business and IT leaders in achieving reliable operations and secure environments while paving the way for growth. Established in 1992, we serve as an extension of our customers' teams, providing certified expertise and transparent communication. Our mission is to demystify technology for businesses, delivering tailored solutions through managed IT, cybersecurity, cloud services, and physical security. We pride ourselves on our collaborative, passionate, and accountable workplace culture, which fosters career growth through paid certifications and training, as well as a healthy work‑life balance.

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