Cloud Engineer I

This position is within the Site Reliability Engineering (SRE) team, which is part of the
broader Cloud Platforms Team. Our comprehensive suite of SaaS solutions, distributed
systems, and product integrations supports our internal stakeholders in running critical
business operations.

As a Cloud Engineer, you will be responsible for maintaining and enhancing our cloud
infrastructure across supported cloud platforms. This includes orchestrating deployments
and supporting our industry-leading SaaS solution. As an integral part of the SRE team, you
will ensure our platforms are highly available and resilient through continuous monitoring and
proactive improvement suggestions. You will collaborate closely with Development and
Delivery engineering teams to uphold contracted Service Level Objectives (SLOs), ensuring
both internal and external systems maintain the reliability and uptime required for user
needs.

Key Responsibilities and Requirements
● Provide third-line support for infrastructure and applications.
● Assume ownership of fault resolution, coordinating the effort and collaborating with
engineering teams to address faults raised against supported elements, networks, or
applications.
● Manage and maintain the daily shift coverage schedule for the team.
● Conduct one-on-one reviews for team members within the Cloud Platform Team.
● Own the deployment process, ensuring regular service improvements are delivered
by the engineering team.
● Lead the investigation into Root Cause Analysis (RCA) for service-impacting
incidents, produce necessary reports, and coordinate the delivery of fixes to mitigate
future occurrences.
● Utilize and maintain our monitoring platforms.
Essential Experience
● Experience working in a distributed, multi-cloud environment (Azure, AWS, or GCP).
● Experience managing and leading technical teams.
● Excellent fault-finding and troubleshooting abilities.
● Proficiency in Linux (Debian/Ubuntu) and Windows Server.
● Knowledge of SQL.
● Expertise in Software Defined Networking.
● Strong understanding of Cloud and Platform Security.
● Experience with Monitoring Solutions and Incident Management.
● Experience with Docker/Containerization.