SCCM Architect

Role Overview

We are looking for an experienced SCCM / UEM Architect who will also act as an Intune Level-3 (L3) SME, responsible for solution architecture, complex issue resolution, and strategic improvements in endpoint management.

This role requires hands-on technical depth, architectural ownership, and L3 escalation handling across SCCM, Intune, Autopilot, and Windows platforms.

Roles & Responsibilities

Solution Design & Implementation (Architect + Intune L3)

• Architect, design, and implement UEM solutions aligned with business, security, and compliance requirements.

• Act as Intune L3 SME, owning tenant design, standards, and advanced configurations.

• Design and configure MECM (SCCM), Microsoft Intune, Windows Autopilot, Co-Management, and Cloud Attach.

• Define enterprise-wide policies for configuration profiles, compliance, security baselines, and update rings.

• Review and approve L2/L1 technical designs and implementations.

Device Lifecycle Management

• Own the full device lifecycle: provisioning, enrollment, configuration, patching, refresh, and retirement.

• Design and maintain Autopilot profiles, ESP tuning, and white-glove / pre-provisioning scenarios.

• Automate device onboarding/offboarding using Power

Shell, Graph API, and Intune Proactive Remediations.

• Provide L3 support for complex enrollment, AAD join, Hybrid join, and co-management failures.

Application Management (Intune L3 Ownership)

• Architect application deployment solutions using Win32 apps, LOB apps, MS Store (new), and third-party integrations.

• Handle L3 escalation for app deployment failures, detection/remediation logic, supersedence, and dependency issues.

• Optimize app delivery using delivery optimization, content pre-caching, and phased deployments.

• Own Intune app standards, packaging guidelines, and validation processes.

Patch & Update Management (L3)

• Architect and manage Windows Update for Business (WUfB) and SCCM patching strategies.

• Design feature update, quality update, and expedited update flows via Intune.

• Troubleshoot complex patching failures, update scan errors, and compliance mismatches as L3.

• Define remediation strategies using Proactive Remediations and custom scripts.

Security & Compliance (Intune L3)

• Design and own Conditional Access, compliance policies, endpoint security profiles, and device restrictions.

• Act as L3 escalation for non-compliant devices, policy conflicts, and security baseline issues.

• Partner with security teams on Zero Trust, Defender for Endpoint, Bit

Locker, and data protection integrations.

User Experience Enhancement

• Drive improvements in end-user experience through self-service portals (Company Portal).

• Reduce incidents by implementing self-healing and automated remediation.

• Analyze Intune and SCCM telemetry to improve stability and user satisfaction.

Infrastructure Optimization & Operations (L3 Governance)

• Provide L3 technical guidance to L1/L2 teams; mentor and upskill support engineers.

• Review and improve scalability, performance, and reliability of the endpoint ecosystem.

• Own RCA for critical endpoint incidents and lead long-term corrective actions.

Requirements

• Proven experience as an SCCM / Intune / End User Devices Architect.

• Strong hands-on experience acting as Intune L3 for enterprise environments.

• Deep knowledge of SCCM (MECM), Intune, Autopilot, Co-Management, Azure AD, Windows OS.

• Experience handling advanced troubleshooting, escalations, and architectural decisions.

• Strong understanding of endpoint security, compliance, and enterprise governance.

• Relevant certifications.

Technical Skills

• SCCM (MECM) architecture and administration

• Intune L3 troubleshooting & design authority

• Windows Autopilot & Co-Management

• Power

Shell scripting & automation

• Intune Proactive Remediations & Graph API

Public

• Azure / Entra ID integrations

Soft Skills

• Strong analytical and problem-solving mindset

• Stakeholder communication and technical leadership

• Ability to drive decisions and own outcomes

• Mentoring and knowledge-sharing attitude