Solution Architect - Salesforce Service Cloud

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking an experienced Solution Architect to design and oversee the architecture of a Salesforce Service Cloud ecosystem integrated with multiple external systems. This role requires defining scalable, secure and high-performing solutions while ensuring compliance with enterprise standards and providing technical leadership to delivery teams.

Responsibilities

• Define end-to-end architecture for Salesforce Service Cloud implementations

• Design scalable and secure solutions aligned with business needs and technical specifications

• Ensure optimal use of Service Cloud capabilities such as Service Console, Omni-Channel, CTI and Knowledge

• Design and govern integrations with external systems like ERP, CRM and third-party platforms

• Define API strategies using REST/SOAP, event-driven architectures and middleware platforms like Mule

Soft

• Provide technical leadership for development teams, conducting design and code reviews

• Establish and enforce architecture standards, design principles and reusable components

• Collaborate with Product Owners, Business Analysts, Scrum Masters and stakeholders to translate requirements into robust solutions

• Present architecture solutions to both technical and non-technical stakeholders

• Ensure compliance with performance, scalability and security requirements

• Define security architecture and ensure appropriate data protection and access controls

• Develop CI/CD pipelines, environment strategies and release management approaches

• Identify technical risks and define mitigation strategies

• Oversee critical incidents and production releases, providing architectural guidance

Requirements

• Minimum 9 years of experience in IT with a strong focus on Salesforce architecture, especially Service Cloud

• Deep understanding of Salesforce platform capabilities and constraints

• Proven experience in designing complex integrations across APIs, middleware and event-driven systems

• Knowledge of integration patterns, data architecture and system design

• Expertise in REST/SOAP APIs, microservices and cloud-native architectures

• Hands-on experience with Apex, Salesforce Lightning (LWC/Aura) and data models

• Background in stakeholder management and excellent communication skills

• Salesforce certifications: Application Architect, System Architect or Technical Architect

We offer

• Opportunity to work on technical challenges that may impact across geographies

• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications

• Opportunity to share your ideas on international platforms

• Sponsored Tech Talks & Hackathons

• Unlimited access to Linked

In learning solutions

• Possibility to relocate to any EPAM office for short and long-term projects

• Focused individual development

• Benefit package:

• Health benefits

• Retirement benefits

• Paid time off

• Flexible benefits

• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)