System Administrator L3

Job Title: L3 IT Support Engineer

Department: IT

Industry: BPO / Call Center

Experience: 3–6 Years

Location: Karol bagh

Job Summary:

We are looking for an experienced L3 IT Support Engineer to manage advanced technical issues, system administration, and infrastructure support in a high-volume BPO environment. The candidate should have strong expertise in Ubuntu/Linux systems, troubleshooting, and handling critical escalations.

Key Responsibilities:

• Provide Level 3 support for complex IT issues and critical incidents

• Install, configure, and maintain Ubuntu/Linux servers and systems

• Troubleshoot OS, network, hardware, and application-level issues

• Manage and support dialer systems (preferred in BPO environment)

• Monitor system performance and ensure high availability

• Handle server management, patching, and upgrades

• Perform root cause analysis (RCA) for recurring issues

• Coordinate with L1 & L2 teams for issue resolution and knowledge sharing

• Maintain system documentation and SOPs

• Ensure data security, backups, and compliance standards

Required Skills:

• Strong knowledge of Ubuntu/Linux OS (installation, configuration, commands)

• Expertise in Linux command line & shell scripting (basic level)

• Experience in server management and troubleshooting

• Knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP)

• Hands-on experience in hardware troubleshooting

• Familiarity with BPO dialer systems (e.g., Ameyo Drishti) – Manadatory

• Understanding of system monitoring tools

• Good problem-solving and analytical skills

Preferred Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field

• Certifications in Linux/Ubuntu (RHCE, LPIC, etc.) are an advantage

• Experience in BPO/Call Center IT environment

Job Type: Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person