IT - Network Engineer

Our client is a leading aviation group in Hong Kong seeking a Network Engineer to support and maintain a mission-critical enterprise network environment. This role is essential to ensuring network stability, security, and performance across Airport Island and multiple outport/subsidiary locations. The team also provides responsive client-facing support, so flexibility, incident ownership, and strong troubleshooting skills are key.

Key Responsibilities

Enterprise Network Operations & Support

• Provide day-to-day operational support to ensure the reliability, availability, and performance of the enterprise network infrastructure.

• Troubleshoot and resolve network incidents efficiently, including escalations that require rapid coordination and clear communication.

• Support service requests and client calls, maintaining a high standard of responsiveness and service quality.

Multi-site / Outport Support & Remote Hands Coordination

• Support incidents across outport sites by coordinating with remote-hands business partners and ensuring issues are resolved within expected timelines.

• Provide dedicated IT network support services to subsidiary offices across multiple locations, including occasional onsite visits.

Collaboration on End-user Network Services (Voice / Radio)

• Support IP phone services and related connectivity with business partners and vendors.

• Coordinate support for walkie-talkie / radio communication services as required.

Documentation & Operational Readiness

• Maintain clear documentation of incidents, fixes, configurations, and operational procedures.

• Participate in planned operational coverage including periodic night-shift support and readiness activities.

Requirements

• Diploma or degree in Computer Science, Information Technology, or a related discipline.

• Minimum 3 years of relevant experience in network administration or network engineering.

• Strong knowledge of core network technologies including:

• TCP/IP, VLANs, VPNs

• Routing and switching (troubleshooting and implementation)

• Good understanding of network security fundamentals and firewall operations/management.

• Strong problem-solving skills with the ability to work under pressure in an incident-driven environment.

• Hands-on experience with Cisco network devices is an advantage.

• CCNA or equivalent certification preferred.

Working Arrangement (for posting use)

• Location: Airport Island (Chek Lap Kok) — primarily onsite, Monday to Friday 09:00–18:00

• Occasional travel to subsidiary offices

• Participate in a monthly night-shift rotation (weekdays/weekends 18:00–09:00); night shifts are work-from-home unless an incident requires onsite presence