Classy Wheeler Limited
Company Description: A leading global e-commerce platform specializing in Asian fashion, beauty, and lifestyle products. The company serves customers worldwide and is known for its dynamic and multicultural work environment.
Kwai Hing, Kwai Tsing District.
Permanent.
Job Description
Provide second-tier technical support for daily system and network infrastructure operations.
Diagnose, troubleshoot, and resolve system and network issues efficiently.
Plan, design, and implement system and network solutions, including data center, LAN, WAN, and SD‑WAN environments.
Conduct project implementation, including system installation, configuration, testing, and change requests.
Offer technical expertise in network infrastructure design, configuration, and project deployment.
Manage testing and certification of network designs, products, and services.
Prepare network diagrams and perform user acceptance testing (UAT).
Collaborate with cross-functional teams to deliver project objectives.
Perform system and network changes, patch updates, and support ad hoc infrastructure tasks.
Ensure network resilience, security, and optimal performance.
Maintain a five‑day work week and participate in training and staff wellness programs.
Adhere to company policies on confidentiality and data privacy in all tasks.
Job Requirements
Diploma in Computer Information Technology or related discipline.
Minimum 3 years of technical support and administration experience on Windows and Linux platforms.
Certification in CCNA, CCNP, FCA, or MCSE is an advantage.
Knowledge of TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewall concepts.
Experience with Fortinet firewalls and H3C switches preferred.
Strong understanding of OSPF, BGP, MPLS, policy‑based routing, load balancing, and network segmentation.
Experience with virtualization software.
Proven analytical, problem‑solving, and communication skills.
Ability to work under pressure and meet tight deadlines.
Good team player, willing to learn, and adaptable.
Fluent in Chinese and English, with the ability to communicate technical concepts clearly.
Willingness to work after office hours and travel when required.
Candidates with more experience will be considered for a senior position.
Benefits
Eligible to receive performance bonus.
Medical and dental insurance.
Staff purchase discounts.
Leave benefits including full pay sick leave, birthday leave, and examination leave.
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This role has been verified for authenticity, market-rate compensation, and remote eligibility.
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