Technical Support Engineer - Agentforce & Data 360

To provide the best candidate experience, we recommend applying for a maximum of 3 roles within a 12-month period to avoid redundancy in applications.

About Salesforce

Salesforce stands as the leading AI CRM platform, where human agents collaborate to achieve customer success. Here, ambition transforms into action, technology meets trust, and innovation permeates our culture. The contemporary workplace is evolving, and we seek Trailblazers who are committed to enhancing business and the world through AI, spearheading innovation, and upholding Salesforce's core values.

If you're eager to elevate your career with a company pioneering workforce transformation, you are in the right place! Agentforce symbolizes the future of AI, and you are pivotal to Salesforce's vision.

The Salesforce Data 360 and Agentforce Support team consists of exceptionally skilled technical engineers passionate about ensuring customer success. Our support engineers take pride in delivering an unparalleled customer experience that encourages continued engagement. While we focus on customer satisfaction, we also create a fun team environment and contribute to our community through Salesforce's 1-1-1 philanthropic model.

This position is based in our Chicago, Indianapolis, Atlanta, and Seattle offices. Candidates must reside locally and be capable of working in a hybrid office environment.

Note:

Visa sponsorship is not available for this role. Applicants must be Permanent Residents, Green Card Holders, or U.S. Citizens with the ability to meet government screening standards, including a Criminal Justice Information Services screening with fingerprinting.

Your Impact - Responsibilities:

• Develop and maintain expert-level knowledge in Salesforce Data 360 and Agentforce.

• Exhibit outstanding analytical, troubleshooting, and problem-solving skills.

• Provide feature explanations and share best practices with customers.

• Manage customer expectations and enhance overall customer satisfaction.

• Engage in continuous job-related training and skill enhancement.

• Research, document, and prioritize customer issues, effectively utilizing internal tools and escalation teams, while managing time efficiently in a dynamic environment.

• Multitask effectively and perform under pressure.

• Create and curate knowledge content for internal and customer use.

Required Experience/Skills:

• Experience with Salesforce and/or cloud-based CRM applications.

• Proficiency in API programming.

• Familiarity with big data concepts.

• Knowledge of database concepts, data management (RDBMS), and SQL.

• Demonstrated customer support or service experience in a customer-centric role.

• Salesforce Developer, Agentforce, or Data 360 certification is preferred.

• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.

• Experience with web technologies, including HTML, Java

Script, CSS, or APEX.

• U.S. Citizenship is required to support our specific customer base.

• Bilingual proficiency in Portuguese, French, or Spanish is a plus.

Join Salesforce and unlock your potential. We offer resources and benefits that support your work-life balance and overall well-being, empowering you to excel. Together, let's harness the power of Agentforce to deliver exceptional experiences and create valuable opportunities. Apply now to not only shape the future but also redefine possibilities for yourself, AI, and the global community.

Accommodations:

If you require reasonable accommodation during the application or recruitment process, please submit a request through our Accommodations Request Form.

Posting Statement:

Salesforce is an equal opportunity employer and upholds a policy of non-discrimination for all employees and applicants. We are committed to creating an inclusive workplace where everyone is treated equally based on merit, competence, and qualifications, free from discrimination regarding race, religion, national origin, gender, age, or any other protected characteristics.

The typical base salary range for this position is $80,900 - $122,300 annually. This range reflects base salary only and does not encompass bonuses, incentives, equity, or benefits as applicable. More details about company benefits are available during the recruitment process.