Information Technology Support Engineer

About the position

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. Please note that this is a temporary opportunity with the possibility to convert full-time in 6 months.

Location:

Deerfield, Illinois, United States Hourly compensation range: $26–$35 USD

Responsibilities

• Provide IT & End User support (EUS)

• Assist users with raising Helix tickets or work orders

• Provide JML support for provisioning/recovering EUS assets and accessories locally in the Deerfield, IL office

• Deliver IT Induction for new joiners locally in the Deerfield, IL office

• Provide EUS & IT asset collection, maintenance, storage, provisioning, and inventory support locally

• Maintain laptop stock at optimum levels for the JML process in conjunction with the IT team

• Provide white‑glove EUC support for onsite users

• Create Helix tickets for IT support on behalf of VIP users and provide necessary assistance and guidance

• Assist users with IT issue resolution in conjunction with IT teams

• Track and maintain laptops and accessories provided to users

• Create and maintain Helix KEDB knowledge articles specific to the local site and user needs for faster resolution

Requirements

• 7 years’ experience in IT Service environment.

• Experience with ticketing systems such as Helix.

• You must be authorized to work in the United States.

Nice-to-haves

• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.

• Helix experience.

• Hardware break-fix assistance

• PC imaging processes and procedures

• Troubleshooting

• Mobile phone support

• Audio Visual support

Benefits

• competitive compensation plans

• long-term career opportunities

• attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind