Active Directory Support Engineer (Windows AD, DNS, LDAP, NTLM, Powershell, PAM, Group Policy)

Toronto, ON - Hybrid (4 Days WFO)

6-12 months

Security Hardening: Implement and enforce AD security best practices (e.g., securing LDAP channels, disabling legacy protocols like NTLM, and managing privileged accounts).

Migration/Upgrades: Proven experience with AD migrations (e.g., functional level upgrades, domain consolidations) or Windows Server upgrades.

Monitor AD health: Oversee domain controllers, replication, and DNS integration to prevent outages.

Execute production changes: Apply patches, promote domain controllers, and adjust configurations following strict change control processes primarily scheduled during nights and weekends to minimize business impact.

Troubleshoot platform issues: Resolve replication delays, authentication failures, or Group Policy conflicts using tools like Repadmin or DCdiag.

Support IAM and teams: Provide runbooks, guidance, and hands-on help when IAM or other support teams encounter AD-related issues.

Ensure compliance:

Align AD operations with regulatory standards (e.g., Internal policies) and audit requirements.

Automate routines:

Use Power

Shell or scripting to streamline tasks like log analysis or system checks.

Collaborate cross-functionally: Work with cybersecurity, networking, and teams to support business needs.

Document processes:

Maintain technical guides and share knowledge with the IPEM team.

On-call duties: Participate in rotations, including nights/weekends, for urgent incidents.

Required Experience

5+ years in Active Directory operations (replication, domain controller management, Group Policy infrastructure).

Hands-on experience with AD troubleshooting and monitoring tools.

Scripting proficiency (Power

Shell preferred) for automation.

Familiarity with PAM, Zero Trust principles, and CIS benchmarks.

Skills & Mindset

Adaptable: Shift priorities smoothly in a dynamic setting.

Detail-oriented: Ensure accuracy in system configurations, compliance checks, and following processes and procedures.

Collaborative:

Build relationships across teams; communicate clearly.

Proactive:

Identify risks, propose solutions, and meet deadlines under pressure., Project Code :