Tier 1 Support Engineer at Tailscale

Help shape the future of the internet with Tailscale as a Tier 1 Support Engineer. This primarily remote role focuses on resolving user issues and enhancing overall user experiences.

At Tailscale, we’re seeking a motivated support professional with 1–4+ years in technical support. You’ll engage directly with our free user community, tackling a variety of networking and configuration challenges. By collaborating with the customer experience and product teams, you will contribute to improving our user support services.

Key Responsibilities:

• Serve as the main technical resource for users

• Manage a high-volume ticket queue efficiently

• Ensure positive user outcomes with clear guidance

• Troubleshoot complex networking issues effectively

• Identify and advocate for user experience improvements

Requirements:

• 1-4 years of technical support experience

• Strong understanding of networking fundamentals

• Proficiency in troubleshooting on diverse operating systems

• Familiarity with Jira and Slack for workflow management

• Excellent written communication skills

Utilize your technical expertise to enhance user experiences at Tailscale!
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