Onsite Helpdesk Engineer - Manchester

Onsite IT Engineer – Salford, Manchester

Job Summary

Are you an IT Technician with hands-on experience supporting hardware looking for a role within a collaborative and supportive environment? This is a fantastic opportunity to join a company specialising in delivering excellent customer service to professional services organisations across Law, Finance, Marketing and Telecoms.

This is a great chance to join a well-established business with over 20 years of success, multiple industry awards, and a strong reputation for delivering high-quality IT services to both national and international clients.

On offer is a role where you will be supported and invested in, with genuine opportunities for professional development and career progression.

Role Overview

In this role, you will act as an Onsite IT Engineer, responsible for managing, assisting, and delivering support across client IT environments and helpdesk services.

The role is split between onsite/office-based work in Salford and working from home on certain days. This arrangement may change with reasonable notice depending on operational requirements and business needs.

All support requests must be accurately logged and managed through a web-based ticketing system, ensuring all activity is tracked, updated, and resolved in line with service standards.

You will be responsible for maintaining IT and AV systems, ensuring issues are resolved efficiently and users receive a high standard of support.

Key Responsibilities

• Manage and maintain client IT environments

• Provide first-line technical support for a broad range of IT and AV systems onsite

• Respond to IT support requests in a timely manner

• Log, update, and manage all tickets using a web-based ticketing system

• Escalate complex issues to second-line support or vendors where required

• Maintain detailed logs, updates, and time tracking for all work completed

• Support hardware and software installations and configurations

• Assist with IT infrastructure management and ongoing maintenance

• Manage onsite stock levels at client locations, ensuring accuracy and availability

• Liaise with the office team to coordinate stock movement, replenishment, and inventory control

• Maintain accurate records of stock usage and movement between site and office

• Collaborate with internal teams and external vendors to resolve technical issues

• Provide onsite (office-based) technical support to end users

Candidate Profile

This role would suit a tech-savvy IT Technician with a strong interest in AV and IT, and a natural problem-solving mindset.

You should have experience working in customer-facing IT support roles and be confident handling a mix of hardware, software, and onsite technical issues. A strong “can do” attitude is essential, along with a willingness to take ownership of tasks and see them through to resolution.

Essential Experience

• Proven experience as an IT Technician with strong customer service skills

• Experience providing face-to-face onsite IT support

• Must be confident using a web-based ticketing system for logging and managing all support requests

• Good knowledge of IT systems and applications

• Some understanding of IT infrastructure

• Ability to troubleshoot and resolve IT and AV issues effectively

• Positive, proactive “can do” attitude

Key Skills

AV, Troubleshooting, Audio Visual, Hardware, Software, Installation, Technology, Microsoft, Windows, IT Support, IT Technician, Stock Control, Inventory Management, Ticketing Systems

Additional Information

• Job Type: Full-time

• Schedule: Monday to Friday

• Bonus scheme

• Company pension

• Work Location: Onsite in Salford, Manchester (hybrid arrangement with some work from home, subject to change with notice)

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Company pension

• Work from home

Work Location: Hybrid remote in Salford