Service Desk Engineer (1st line)

Service Desk Engineer

Location: Leeds / Halifax

Salary: Up to £27,000 + Benefits

Job Type: Full-Time | Hybrid Working (2 Days in Office)

A growing Managed Service Provider is looking for a Service Desk Engineer to join their busy and supportive IT support team. This is an excellent opportunity for someone with previous 1st Line Support, IT Helpdesk, or Service Desk experience who enjoys providing excellent customer service and resolving technical issues in a fast-paced environment.

The successful candidate will act as the first point of contact for clients, handling a high volume of incoming support calls and tickets while delivering first-class technical support.

Key Responsibilities:

• Provide 1st Line IT Support to external clients via phone, email, and ticketing systems

• Act as the first point of contact for technical support requests

• Troubleshoot hardware, software, and basic networking issues

• Support Microsoft 365, Windows OS, and Active Directory environments

• Log, prioritise, and escalate support tickets where required

• Deliver excellent customer service and maintain strong communication with users

• Work closely with senior engineers to resolve more complex technical issues

Skills & Experience Required:

• Previous experience within a Service Desk, IT Support, IT Helpdesk, or 1st Line Support role

• Experience supporting Microsoft products and packages including Office 365, Windows, and Active Directory

• Strong communication skills and confidence handling inbound support calls throughout the day

• Excellent troubleshooting and problem-solving abilities

• Strong customer service skills with a professional and friendly approach

• Experience working within an MSP environment would be beneficial

• Basic networking or remote support experience would be advantageous

Benefits:

• Salary up to £27,000

• Hybrid working – 2 days in office

• Ongoing training and career development

• Supportive and collaborative team environment

• Opportunity to develop technical skills within a growing MSP

Service Desk Engineer

Location: Leeds / Halifax

Salary: Up to £27,000 + Benefits

Job Type: Full-Time | Hybrid Working (2 Days in Office)